John Anthony Dass

Work History

Customer Service Agent (Apps & Kiosk Machine)

Pay2home Pte Ltd

Singapore

05.2022 - Current

Greeted customers entering store and responded promptly to customer needs.
Demonstrate how customers can send money using our Mobile apps self serving Kiosk Machine.
Provide complete information about our products and services and generate customer interest
Perform customer enrolments and process remittances in line with policy
Handled cash with high accuracy and took care to check bills for fraud.
Operated cash register to record transactions accurately and efficiently.
Operated cash Denominations for cash, check, and Debit card transactions with excellent accuracy levels.
Meet business quality goals while maintain a high degree of accuracy and business service standards,
Reviewed invoices and monitored payments for timely reconciliation.
Maintain retail department compliance with MAS Regulations standards.
Offered advice and assistance to customers, paying attention to special needs or wants.
Adapted to new applications and maintained knowledge of current technologies.

Corporate Sales Specialist (Payroll & Remittance)

Instapay Technologies Sdn Bhd

Penang

04.2021 - 04.2022

Sign up companies for opening Payroll Accounts with Instapay for their employees
Build and maintain relationships with corporate clients and prospects
Demonstrated how-to do Mass KYC & ID uploading & documentation in payroll portal.
To trained Payroll Officer Update employee files with new details such as changes in address or salary levels.
Demonstrated Instapay app for the employer & employee to view and hands on all the features financial services offered.
Trained Payroll Officer to Perform data entry tasks and maintained accurate records of employee payroll information.
Create a Sales pipeline and meet with potential clients to determine their needs
Engage with the relevant support teams to provide customers with effective payroll solutions
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Kept detailed records of daily activities through online customer database.

Client Success Manager ( Fintech Startup)

Intuitive Asset Sdn. Bhd

Kuala Lumpur

12.2019 - 12.2020

Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
Test the current and new capabilities of the CurrenSeek services, and in the manage the roll out and support of new capabilities to clients
Attend client visits with the sales team to demonstrate the platform to prospective clients and promoting its benefits
Understand client needs and their Standard Operating Procedures, and advise them on potential changes to be made when using the CurrenSeek platform
Create and maintain training materials as needed for clients and their customers, and provide on-site and remote training to clients as needed
Assist clients with their on-boarding process, ensuring they have all the relevant training and
documentation required to effectively service their customers
Answer client queries in person and online - assist with troubleshooting issues and suggest
workarounds to ensure they are maximizing the value of the service
Assist in promoting the service both on & offline, including responding to online queries from
users and attending events
Be the “Voice of the Customer”, providing feedback on issues and enhancements to the
product team and keeping clients informed of upcoming deliveries.
Reached out to accounts regularly to check on needs, understanding business operations and offer services.

Account Service Manager (Banking)

Alliance Bank Malaysia Berhad

Kuala Lumpur

09.2017 - 09.2019

To Assist Local / Foreign worker payroll and remittance mobile on-site application and Bizsmart system.
Execution -Complete the end to end local /foreign worker Payroll and mobile application.
sign-up to meet individual target and contribute to the bank overall foreign worker remittance target
Provide Comprehensive advice to Bank's Foreign Worker customer on payroll account and mobile application operations
Provide Face / Hands on Training to ensure the foreign worker are familiar on the mobile application Usage
To Work Closely with alliance @work Relationship Managers and alliance direct marketing team on referrals and on- site execution appointments.
Educated customers on online banking and mobile banking applications.
To liaise & propose Bizsmart payroll system to existing and non- existing customers - Provide Training to companies personnel on uploading KYC details in system/ Excel.
Followed through with client requests to resolve problems.
Cross-sold credit cards, loans and other bank products.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Processed applications for new accounts.
Assisted customers with banking needs and inquiries.
Referred customers to other banking departments for specialized services.
Maintained friendly and professional customer interactions.

Channel Sales Executive (Merchants)

Valyou Sdn Bhd

Penang

08.2016 - 08.2017

Distribution set up and channel operations, Sales Target achievement, Mobile Wallet Balance
Improved business processes to increase productivity and align channel sales department with organization.
Cash management, Merchandising and Visibility
Agent shortlisting and appointment as per business plan, business guidelines and dimensioning
Shortlisting and appointment of promoters in agreement with Agents and Wallet Manager
Agent Registration and verification as per Bank Negara Malaysia guidelines
Co-ordination with Operations team for Agents on boarding
Mobile Wallet balance
Evangelized benefits of global platform to add value to unified product offering.
Management
Assessed, clarified and validated partner needs to nurture relationships and achieve success.
Monitor and provide guidance to agents to achieve sales and service targets
Agents and Promoters training and regular updates
Monthly meeting with Agents for briefing and month end review
Ensuring Agents performance and ROI/ investments in line business plan
Drive review and achieve sales targets
Monitor the issue resolution of partner channel to ensure issues are properly resolved within the agreed SLA
Competitor tracking and suggest innovative and counter strategies
Ensuring various SLAB
KPIS of agents and promoters
Met and exceeded targets and growth metrics within assigned partner accounts.

Assistant Branch Manager( Retail Store)

BFC Exchange (M) Sdn Bhd

Penang

05.2013 - 08.2016

Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Mentored new team members on remittance system operation, customer service strategies, and sales goals.
Completed filings and upheld strict compliance with regulatory agencies and supervisors
Received and processed customer payments.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Educated employees on register use, merchandising, and customer service.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Helped management develop employee improvement plans and motivate team members to continually improve.
Facilitated and logged store opening, closing, and shift changes.
Managed staffing levels to provide optimal support for cash register operations.
Led cashiers and associates in providing thoughtful customer service.

Branch Supervisor ( Retail Store)

Max Money Sdn Bhd

Penang

03.2010 - 04.2013

Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
Set schedule for tellers and customer service representatives.
Maintained scheduling for main branch to keep shifts appropriately staffed.
Executed extensive variety of customer transactions according to institutional policy and procedures.
Managed maintenance of facility and grounds.
Assigned job roles and oversaw performance.
Collaborated with other supervisors to coordinate activities of individual team members and departments.
Improved office operations by automating client correspondence, record tracking and data communications.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Summary

Overview

Work History

Customer Service Agent (Apps & Kiosk Machine)

Corporate Sales Specialist (Payroll & Remittance)

Client Success Manager ( Fintech Startup)

Account Service Manager (Banking)

Channel Sales Executive (Merchants)

Assistant Branch Manager( Retail Store)

Branch Supervisor ( Retail Store)

Education

BBA - Business Studies/Administration/Management, Business

Skills

Accomplishments

Software

Interests

Timeline

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