JOHANTAN JAITON
Client Servicing, Senior Executive
Cheras, Selangor,Malaysia
Summary
Throughout my career, I've been passionate about the marketing industry and have consistently demonstrated a strong ability to adapt to new challenges. I'm a well-disciplined, multitasking, and fast learner. 4 Years of extensive experience in the healthcare industry I love to explore new experiences that can enhance and build up my career development. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
2033
2033
years of post-secondary education
2
2
Languages
Work History
Client Servicing, Senior Executive
MediExpress (Malaysia) Sdn. Bhd.
Subang Jaya, Selangor
08.2023 - Current
- Attending to the prospect's presentation/briefing upon request.
- Supporting the Insurance Marketing Team and brokers during meetings with clients.
- Handling clients' inquiries, complaints, billing inquiries, and payment extensions or service requests.
- Preparing clients' renewal documentation (due diligence, etc.). Keeping track of all clients' annual renewals.
- Reviewing and preparing the Service Level Agreement, communicating with all related departments on the SLA requirements by clients.
- Assist in the onboarding process for new clients.
Senior Executive, CVSKL Foundation Admin
CVSKL Foundation
Kuala Lumpur, Kuala Lumpur
11.2022 - 08.2023
- Handle correspondence, telephone calls, and personal contact with trustees, nonprofit applicants, and grantees.
- Communicate with the public about grant-making guidelines and processes, and answer questions from applicants.
- Coordinate the CSVKL Foundation's account and finance.
- Handle social media: update events, activities, and programs.
- Represent the foundation, as requested, in public meetings and events.
Patient Service Assistant
Prince Court Medical Centre
Kuala Lumpur, Kuala Lumpur
01.2019 - 10.2022
- Register new and current patients who seek medical outpatient or inpatient treatment.
- Handling the patient's admission.
- Perform the patient's billing.
- Cooperate with insurance companies, either local insurance companies or international insurance companies.
- Improved client satisfaction by providing exceptional customer service and addressing their concerns promptly.
Education
Bachelor - Health Administration (Hons.)
Universiti Teknologi Mara
Puncak Alam, Selangor 04.2001 - 01.2019
Diploma - Public Administration
Universiti Teknologi Mara
Kota Kinabalu, Sabah, Malaysia10-2015
Skills
- SLA Presentation
- Briefing Presentation
- Client Servicing
- Problem Solving
- Marketing
- Punctual
- Teamwork
- Communication
- Multi-tasking
Timeline
Client Servicing, Senior Executive
MediExpress (Malaysia) Sdn. Bhd.
08.2023 - Current
Senior Executive, CVSKL Foundation Admin
CVSKL Foundation
11.2022 - 08.2023
Patient Service Assistant
Prince Court Medical Centre
01.2019 - 10.2022
Bachelor - Health Administration (Hons.)
Universiti Teknologi Mara
04.2001 - 01.2019
Diploma - Public Administration
Universiti Teknologi Mara
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