JOEY LAI YAN WEN
Kulai,Malaysia
Summary
Customer-focused professional with strong expertise in sales, cash handling, and beverage preparation. Excels in teamwork and time management, thriving in high-pressure environments. Committed to upholding food hygiene standards while delivering exceptional service in the hospitality industry.
Overview
4
4
Languages
6
6
years of post-secondary education
1
1
year of professional experience
Work history
Barista
CHUCHAT
Kulai, Johor
2025.02 - 2025.06
- Crafted beverages that met company standards, ensuring customer satisfaction.
- Delivered friendly and professional service, enhancing customer experience.
- Advised customers on drink choices and promotions, increasing sales opportunities.
- Processed customer orders and payments accurately.
- Maintained store cleanliness and ensured food safety standards.
- Assisted with stock replenishment and daily opening/closing duties.
Service crew member
HAIDILAO
Johor Bahru, Johor
2026.05 - 2026.07
- Provided attentive customer service in a fast-paced restaurant, enhancing overall dining experience.
- Supported customers during their dining experience and resolved enquiries promptly, ensuring satisfaction.
- Adapted quickly during peak hours while maintaining service quality.
- Collaborated with teammates to streamline daily operations, contributing to effective service delivery.
- Ensured cleanliness of dining area and kitchen by following hygiene protocols.
Education
SPM -
SMK TUNKU ABDUL RAHMAN PUTRA
Kulai, Johor 2020.01 - 2025.02
MATRICULATION KPM - SCIENCE
MALACCA MATRICULATION COLLEGE
Masjid Tanah, Melaka 2025.06 - 2026.05
Skills
- Beverage Preparation
- Beverage knowledge
- Cash Handling
- Food hygiene knowledge
- Customer Service
- Sales and Product Recommendation
- Time Management
- Busy period resilience
- Teamwork
- Problem Solving
- Communication Skills
- Fast Learner
Languages
Chinese (Mandarin)
Native
English
Advanced
Malay
Fluent
Korean
Upper intermediate
Timeline
Service crew member
HAIDILAO
2026.05 - 2026.07
MATRICULATION KPM - SCIENCE
MALACCA MATRICULATION COLLEGE
2025.06 - 2026.05
Barista
CHUCHAT
2025.02 - 2025.06
SPM -
SMK TUNKU ABDUL RAHMAN PUTRA
2020.01 - 2025.02