Joey Jia Yu Liew
Cheras
Summary
Dynamic professional with a proven track record at Teleperformance, excelling in content moderation with 95% accuracy. Adept at decision-making and time management, I thrive in fast-paced environments, consistently enhancing team performance and client satisfaction. My adaptability and attention to detail drive successful outcomes in every role I undertake.
Overview
3
3
years of professional experience
Work History
Content Moderator
Teleperformance
Kuala Lumpur
07.2025 - Current
- Moderated 430 cases daily, achieving an average productivity of 43 cases per hour.
- Maintained accuracy of 95% consistently over several months.
- Ensured high-quality moderation by achieving zero bad cases over two months, enhancing overall team performance.
- Documented moderation decisions, enhancing consistency and clarity in moderation actions.
- Adapted swiftly to weekly policy changes, maintaining moderation quality and compliance.
- Completed daily workload efficiently within six hours and twenty-five minutes.
Front of House
Oriental Kopi Holdings Bhd
01.2025 - 06.2025
- Served as front-facing representative, managing initial customer interactions and guiding service journey to enhance customer experience.
- Enhanced guest relations by providing exceptional customer service during dining experiences.
- Resolved customer inquiries and concerns with professionalism
- Demonstrated thorough knowledge of menu offerings by upselling, contributing to increased daily sales.
- Coordinated stock replenishment and organized inventory to maintain product availability while recommending products based on customer needs.
Artisan Baker ( Central Kitchen)
VCR cafe Sdn Bhh
02.2024 - 10.2024
- Shaped a wide variety of artisan breads, including bagels, sourdough, and specialty loaves, adhering to traditional and modern baking techniques.
- Managed preparation of baked goods, ensuring quality and freshness for customers, producing hundreds of sourdough loaves daily while maintaining operation consistency.
- Coordinated packaging and order preparation for bakery products, ensuring accurate and timely deliveries.
Assistant Baker
Lavender Bakery @ Mid Valley
08.2023 - 11.2023
- Managed distribution logistics for 400 loaves of bread daily, coordinating baking schedules, packaging, and dispatch for timely delivery during peak hours
- Crafted and embellished diverse bread varieties, including buns, rolls, and filled specialties, scaling recipes and perfecting portioning for consistent quality
- Decorated and upheld presentation standards for artisan loaves and seasonal specialty rolls, ensuring appealing displays.
Pastry Chef
KLCG Confectionery & Bakery
01.2023 - 06.2023
- Expertly executed high-volume piping on hundreds of delicate pastries daily, ensuring consistent quality at working swiftly under pressure without sacrificing precision
- Streamlined workflow and pre-portioning systems to maintain quality and support high output during peak hours.
- Led daily production of cafe's signature Supremes, dispatching over 150 units each day to meet customer demand.
Education
Diploma - Pastry & Baking
City college of Birmingham
Secondary Education -
Confucian Private Secondary School
Skills
- Attention to detail
- Decision making
- Emotional resilience
- Team collaboration
- Time Management
- Experience of social platform & community space
- Adaptability of fast pace changes
Languages
- Chinese
- Malay
- English, Fluent
- Chinese, Fluent
- Malay, Intermediate
Languages
Chinese (Mandarin)
First Language
English
Advanced (C1)
C1
Chinese (Mandarin)
Advanced (C1)
C1
Malay
Intermediate (B1)
B1
Timeline
Content Moderator
Teleperformance
07.2025 - Current
Front of House
Oriental Kopi Holdings Bhd
01.2025 - 06.2025
Artisan Baker ( Central Kitchen)
VCR cafe Sdn Bhh
02.2024 - 10.2024
Assistant Baker
Lavender Bakery @ Mid Valley
08.2023 - 11.2023
Pastry Chef
KLCG Confectionery & Bakery
01.2023 - 06.2023
Diploma - Pastry & Baking
City college of Birmingham
Secondary Education -
Confucian Private Secondary School