Summary
Qualified Freight Forwarder with 7 years of experience in Logistics & Supply Chain. Passionate about delivering seamless freight solutions, with a strong ability to coordinate shipments, manage customer relationships, and optimize logistics operations. Possesses excellent problem-solving skills, strong communication abilities, and a proven track record of meeting customer needs efficiently. Experienced in both customer service and sales, ensuring smooth operations while driving business growth. Dedicated to providing top-tier service and enhancing supply chain efficiency.
Overview
15
15
years of professional experience
2016
2016
years of post-secondary education
4
4
Languages
Work History
Sales Executive
Airrowes Global Pte Ltd
07.2024 - 02.2025
- Develop and maintain relationships with clients to understand their logistics and freight forwarding needs
- Identify new business opportunities and generate leads through cold calling, networking, and referrals
- Negotiate rates, contracts, and service agreements with customers and carriers
- Coordinate with operations and customer service teams to ensure timely delivery and customer satisfaction
- Stay up to date on industry trends, market conditions, and competitor activities
- Prepare and present sales reports, forecasts, and strategies to management
- Achieve or exceed sales targets and revenue goals
Customer Service
Oceanhub Shipping Pte Ltd
04.2018 - 05.2024
- Handle customer inquiries, booking requests, and shipment documentation with accuracy and efficiency
- Coordinate with internal teams, shipping lines, and freight partners to ensure smooth cargo movement
- Provide timely updates and proactive communication to customers regarding shipment status and potential delays
- Resolve customer complaints and service issues by identifying solutions and escalating when necessary
- Ensure compliance with shipping regulations, customs procedures, and company policies
- Maintain and update customer records, shipment details, and assist with invoices and billing using Sysfreight systems
Export Co-ordinator
Penanshin Shipping Pte Ltd
06.2017 - 03.2018
- Export Documentation
- B/L preparation & distribution of files to officers
- Checking of tally sheet against load plan
- Liaison with customers by phone on B/L issues
- Preparing payment voucher for carriers or co-loaders
- Pre Alert to destination agent via email
- Preparation of all B/L including switch B/L & direct B/L
Export Documentation Executive
STAR CONCORD PTE LTD
08.2016 - 03.2017
- Export Documentation
- B/L preparation & distribution of files to officers
- Checking of tally sheet against load plan
- Liaison with customers by phone on B/L issues
- Preparing payment voucher for carriers or co-loaders
- Pre Alert to destination agent via email
- Preparation of all B/L including switch B/L, direct B/L & FCL B/L
Production Operator
STATS ChipPAC
03.2015 - 04.2016
- To conform to relevant operating procedures and meet the expected goals set in quality, output and yield of the operation
- Operate production machines and to highlight any deviation to the technician
- Ensure good house-keeping in area of designation
Human Resources Intern
Country Garden Danga Bay Sdn. Bhd.
09.2014 - 12.2014
- Assist in arranging the interview between hiring managers and candidates
- Provide supports on various Human Resources related activities / initiatives
- (E.g
- Birthday party, sports activity cross department and etc)
- Research and analyze Diversity & Inclusion best practices
- Documentation and daily report
Production Operator
Hewlett-Packard
06.2010 - 01.2012
- Ensure a smooth, continuous production operation
- (e.g
- Key down and call technician when machine is down.)
- Shift hand-over between the operator and highlight to superiors if any malfunction
- Uses visual aids, product specifications/ diagrams and verbal or written instructions on all work
Retail Sales
Subzero
12.2009 - 05.2010
- Involved in stock control and management
- Giving advice and guidance on product selection to customers
- Reporting discrepancies and problems to the supervisor
Education
Bachelor - International Business
- Subject 1. Comparative International Management
- 2. International Strategic Management
- 3. Business Intelligence
- 4. International Marketing Communication
- 5. Global Supply Chain Management
- 6. International Human Resource Management
- 7. Business to Business Marketing
- 8. Business Planning
Advanced/Higher/Graduate Diploma - Business Studies/Administration/Management
Graduate Diploma - Business Studies
Skills
Negotiation
Timeline
Sales Executive - Airrowes Global Pte Ltd
07.2024 - 02.2025
Customer Service - Oceanhub Shipping Pte Ltd
04.2018 - 05.2024
Export Co-ordinator - Penanshin Shipping Pte Ltd
06.2017 - 03.2018
Export Documentation Executive - STAR CONCORD PTE LTD
08.2016 - 03.2017
Production Operator - STATS ChipPAC
03.2015 - 04.2016
Human Resources Intern - Country Garden Danga Bay Sdn. Bhd.
09.2014 - 12.2014
Production Operator - Hewlett-Packard
06.2010 - 01.2012
Retail Sales - Subzero
12.2009 - 05.2010
Olympia College - Advanced/Higher/Graduate Diploma, Business Studies/Administration/Management
Olympia College - Graduate Diploma, Business Studies
Olympia College - Bachelor, International Business
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