Summary
Overview
Work History
Education
Skills
Timeline
Joey Lan

Joey Lan

Summary

Qualified Freight Forwarder with 7 years of experience in Logistics & Supply Chain. Passionate about delivering seamless freight solutions, with a strong ability to coordinate shipments, manage customer relationships, and optimize logistics operations. Possesses excellent problem-solving skills, strong communication abilities, and a proven track record of meeting customer needs efficiently. Experienced in both customer service and sales, ensuring smooth operations while driving business growth. Dedicated to providing top-tier service and enhancing supply chain efficiency.

Overview

15
15
years of professional experience
2016
2016
years of post-secondary education
4
4
Languages

Work History

Sales Executive

Airrowes Global Pte Ltd
07.2024 - 02.2025
  • Develop and maintain relationships with clients to understand their logistics and freight forwarding needs
  • Identify new business opportunities and generate leads through cold calling, networking, and referrals
  • Negotiate rates, contracts, and service agreements with customers and carriers
  • Coordinate with operations and customer service teams to ensure timely delivery and customer satisfaction
  • Stay up to date on industry trends, market conditions, and competitor activities
  • Prepare and present sales reports, forecasts, and strategies to management
  • Achieve or exceed sales targets and revenue goals

Customer Service

Oceanhub Shipping Pte Ltd
04.2018 - 05.2024
  • Handle customer inquiries, booking requests, and shipment documentation with accuracy and efficiency
  • Coordinate with internal teams, shipping lines, and freight partners to ensure smooth cargo movement
  • Provide timely updates and proactive communication to customers regarding shipment status and potential delays
  • Resolve customer complaints and service issues by identifying solutions and escalating when necessary
  • Ensure compliance with shipping regulations, customs procedures, and company policies
  • Maintain and update customer records, shipment details, and assist with invoices and billing using Sysfreight systems

Export Co-ordinator

Penanshin Shipping Pte Ltd
06.2017 - 03.2018
  • Export Documentation
  • B/L preparation & distribution of files to officers
  • Checking of tally sheet against load plan
  • Liaison with customers by phone on B/L issues
  • Preparing payment voucher for carriers or co-loaders
  • Pre Alert to destination agent via email
  • Preparation of all B/L including switch B/L & direct B/L

Export Documentation Executive

STAR CONCORD PTE LTD
08.2016 - 03.2017
  • Export Documentation
  • B/L preparation & distribution of files to officers
  • Checking of tally sheet against load plan
  • Liaison with customers by phone on B/L issues
  • Preparing payment voucher for carriers or co-loaders
  • Pre Alert to destination agent via email
  • Preparation of all B/L including switch B/L, direct B/L & FCL B/L

Production Operator

STATS ChipPAC
03.2015 - 04.2016
  • To conform to relevant operating procedures and meet the expected goals set in quality, output and yield of the operation
  • Operate production machines and to highlight any deviation to the technician
  • Ensure good house-keeping in area of designation

Human Resources Intern

Country Garden Danga Bay Sdn. Bhd.
09.2014 - 12.2014
  • Assist in arranging the interview between hiring managers and candidates
  • Provide supports on various Human Resources related activities / initiatives
  • (E.g
  • Birthday party, sports activity cross department and etc)
  • Research and analyze Diversity & Inclusion best practices
  • Documentation and daily report

Production Operator

Hewlett-Packard
06.2010 - 01.2012
  • Ensure a smooth, continuous production operation
  • (e.g
  • Key down and call technician when machine is down.)
  • Shift hand-over between the operator and highlight to superiors if any malfunction
  • Uses visual aids, product specifications/ diagrams and verbal or written instructions on all work

Retail Sales

Subzero
12.2009 - 05.2010
  • Involved in stock control and management
  • Giving advice and guidance on product selection to customers
  • Reporting discrepancies and problems to the supervisor

Education

Bachelor - International Business

Olympia College
  • Subject 1. Comparative International Management
  • 2. International Strategic Management
  • 3. Business Intelligence
  • 4. International Marketing Communication
  • 5. Global Supply Chain Management
  • 6. International Human Resource Management
  • 7. Business to Business Marketing
  • 8. Business Planning

Advanced/Higher/Graduate Diploma - Business Studies/Administration/Management

Olympia College

Graduate Diploma - Business Studies

Olympia College

Skills

Negotiation

Timeline

Sales Executive - Airrowes Global Pte Ltd
07.2024 - 02.2025
Customer Service - Oceanhub Shipping Pte Ltd
04.2018 - 05.2024
Export Co-ordinator - Penanshin Shipping Pte Ltd
06.2017 - 03.2018
Export Documentation Executive - STAR CONCORD PTE LTD
08.2016 - 03.2017
Production Operator - STATS ChipPAC
03.2015 - 04.2016
Human Resources Intern - Country Garden Danga Bay Sdn. Bhd.
09.2014 - 12.2014
Production Operator - Hewlett-Packard
06.2010 - 01.2012
Retail Sales - Subzero
12.2009 - 05.2010
Olympia College - Advanced/Higher/Graduate Diploma, Business Studies/Administration/Management
Olympia College - Graduate Diploma, Business Studies
Olympia College - Bachelor, International Business
Joey Lan