Music Production
JOEY CHONG
Customer Service Representative
Summary
Dedicated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
3
3
Languages
1
1
Certificate
Work History
Client Relation Manager
Brand C Real Estate
Melbourne
02.2020 - 01.2023
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Assistant Client Relation Manager
Holiway Malaysia
Kuala Lumpur
01.2019 - 01.2020
- Delivered services to customer locations within specific timeframes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Arts - Arts and Social Sciences, Media Communications & Film Productions, Psychology & Gender Studies
01.2021 - Current
Associate of Arts -
01.2019 - 12.2020
Monash Foundation Year Program Petaling Jaya
High School Diploma -
01.2014 - 12.2018
Skills
Clientele relationship development
Customer/Client relations
Report preparation
Staff education and training
International sales support
CRM
Administrative support
Conflict Resolutions
Microsoft Office Suite
Project Management
Client satisfaction-driven
Interests
Relationship Coaching
Videography
Snooker & Pool
Certification
[Relationship Coaching] Training - [6 Weeks]
Timeline
Client Relation Manager - Brand C Real Estate
02.2020 - 01.2023
Assistant Client Relation Manager - Holiway Malaysia
01.2019 - 01.2020
Monash University, Kuala Lumpur - Bachelor of Arts, Arts and Social Sciences, Media Communications & Film Productions, Psychology & Gender Studies
01.2021 - Current
Sunway University College - Associate of Arts,
01.2019 - 12.2020
SMK Seri Bintang Utara - High School Diploma,
01.2014 - 12.2018