Time management skills, dependable, energetic self, honesty, effort, consistency, perseverance, rationality, capable of preciousness, ambitious, energetic, progressive, responsibility, individualistic, enthusiastic, benevolence, realistic, self-awareness, humor, open mind, competence, strength, and passion. Unmistakably, I am an integrated thinker. I am a knowledge seeker by nature and a person who is willing to learn from reality and life, especially to learn from mentors and any experienced individual.
Loyalty with DFI Retail Group(GCH-Retail Malaysia Sdn Bhd) & Meda Inc Berhad (MIB - a KLSE Public Listed Property Developer & Shopping Mall & Hotel Management Company) working exposure from marketing & sales of property to retail shot lots to Strata Shopping Complex marketing and management (The Summit Batu Pahat and South city Plaza)
Inter-complex transfer with promotion, lead and support the entire Complex Management & Operation with KPI (Key Performance Indicators) directions and departmental goals and targets, control and performance monitoring, set new strategy, objectives and action plans for the respective mall.
Highlights : Skills & Agility developed over the years
- Develop and implement group-level leasing guidelines and initiatives for malls.
- Formulate and enforce leasing policies and internal control procedures.
- Oversee the department’s budget and quarterly/annual forecasts.
- Review and implement new Standard Operating Procedures (SOPs) as needed.
- Provide support and guidance to ensure alignment of leasing practices across malls.
- Guide to budget preparation and managing leasing strategies within guidelines.
- Lead and allocate workforce for successful leasing plan execution.
- Coordinate with mall leasing teams to achieve targeted income through effective strategies.
- Develop performance indicators to monitor strategic effectiveness.
- Innovate strategic planning for leasing activities, including new construction projects.
- Plan and implement tenancy mix and dynamic leasing strategies. Source, negotiate, and finalize leases with suitable tenants.
- Engage in asset enhancement initiatives to increase rental yield.
- Ensure standardized systems and procedures across malls.
- Foster good landlord-tenant relationships and resolve tenant issues.
- Monitor vacancies and propose improvement measures for slow-to-lease retail lots.
- Conduct market research and maintain awareness of local market trends.
- Train and equip the Mall Leasing Team with the necessary skills.
- Prepare and analyze management reports and maintain documentation.
- Maintain coordination and professional standards within the leasing team.
- Promote team morale, discipline, and self-sufficiency.
- Support due diligence for new mall acquisitions and perform other assigned duties.
- Developed and Executed Comprehensive Property Strategy: During my tenure at Dairy Farm, I successfully formulated and implemented a property strategy that maximized asset utilization and enhanced the overall portfolio value. This strategic approach led to a 15% increase in occupancy rates and a significant improvement in tenant satisfaction scores.
- Established Strong Relationships with Leading Corporates: Built and maintained excellent rapport with leading corporate clients, resulting in the successful closure of multiple high-value project deals. These relationships contributed to a 20% increase in revenue and solidified our position as a preferred partner in the industry.
- Optimized Contract Management Using Traffic Light Method: Utilized the Traffic Light Method for project management to effectively optimize landlord and tenant renewal contracts. This approach ensured timely renewals, minimized vacancies, and improved contract negotiation efficiency, leading to a 10% reduction in contract turnaround time and enhanced tenant retention rates.
