Joenn Goh
Regional Business Manager
Kuching,13
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Regional Business Manager
ENE East Malaysia Sdn Bhd
2013.05 - Current
- Enhanced customer satisfaction rates through addressing problems and implementing successful corrective actions.
- Managed supply and equipment inventory for business according to forecasts and needs.
- Implemented data-driven decision making to monitor KPIs, adjust tactics, and achieve ambitious sales targets.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Established effective communication channels between management and staff to ensure alignment on corporate objectives.
- Chaired weekly meetings with team to review performance metrics, discuss challenges and identify opportunities for improvement, share best practices among team and tailor products to individual markets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- In 2018 acted as Magnum Youth Initiative project team leader, delegating tasks to cross department to raise fund through charity event and eye screening to primary school students and helped 517 needy students. With successfully raised RM27K donation. Manage to get nationwide 2nd Prize winner via state.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Developed and executed successful marketing plans for product promotion and increased brand visibility. In 2021 successfully increase 36% sales on low demand product during campaign.
Senior Customer Service Consultant
New York Skin Solutions
2008.03 - 2012.12
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Developed and updated databases to handle customer data.
- Achieved high first-call resolution rates by effectively utilizing resources and collaborating with colleagues.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs..
- Supported sales team during peak periods by taking overflow calls or assisting with lead generation activities.
- Promptly responded to inquiries and requests from prospective customers.
- Streamlined communication between clients and internal departments for faster issue resolution.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Self-motivated, with strong sense of personal responsibility.
Retail Sales Associate
The Face Shop
2007.07 - 2008.02
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Part Time Sales Promoter
Ztro Medic Sdn Bhd
2007.03 - 2007.07
- Increased sales by effectively communicating product benefits.
- Identified interest in customers by explaining products and services and initiating conversations.
- Implemented innovative sales approaches to overcome objections from potential customers, ultimately securing their commitment to purchase.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Applied promotional tools to build product awareness, create consumer interest and stimulate product demand.
Education
Some College (No Degree) - Advance Diploma in Business Management
The Institute of Business And Management Studies
Kuching, Sarawak, Malaysia 2002.01 - 2005.03
High School Diploma -
SMK Bandar Kuching No.1
Kuching, Sarawak, Malaysia 1997.01 - 2001.12
Skills
Public Speaking
undefinedTimeline
Regional Business Manager
ENE East Malaysia Sdn Bhd
2013.05 - Current
Senior Customer Service Consultant
New York Skin Solutions
2008.03 - 2012.12
Retail Sales Associate
The Face Shop
2007.07 - 2008.02
Part Time Sales Promoter
Ztro Medic Sdn Bhd
2007.03 - 2007.07
Some College (No Degree) - Advance Diploma in Business Management
The Institute of Business And Management Studies
2002.01 - 2005.03
High School Diploma -
SMK Bandar Kuching No.1
1997.01 - 2001.12
Similar Profiles
RICKY ROGER ANJIDRICKY ROGER ANJID
Executive Parts & Service at UMW (East Malaysia) Sdn BhdExecutive Parts & Service at UMW (East Malaysia) Sdn Bhd
.jpeg&w=96&h=undefined&q=70 "Emirzaman Kamaruzaman")
Emirzaman KamaruzamanEmirzaman Kamaruzaman
Senior System Development Engineer at Etex Malaysia Sdn Bhd (Formerly known as Promat Malaysia Sdn Bhd)Senior System Development Engineer at Etex Malaysia Sdn Bhd (Formerly known as Promat Malaysia Sdn Bhd)
Nor'ain Mohd RamliNor'ain Mohd Ramli
Staff Process Engineer at Maxeon Solar Sdn Bhd (formerly Known As SunPower Malaysia Manufacturing Sdn Bhd)Staff Process Engineer at Maxeon Solar Sdn Bhd (formerly Known As SunPower Malaysia Manufacturing Sdn Bhd)