Joel Goh
Selangor
Summary
Experienced Warehouse Manager with a strong background in inventory control, process optimization, and team leadership. Proven ability to enhance warehouse operations, ensure safety compliance, and improve customer satisfaction through effective management and strategic planning. Skilled in implementing cost-saving measures, maintaining accurate documentation, and fostering a positive workplace culture.
Overview
10
10
years of professional experience
Work History
Senior Warehouse Manager
ZTE Corporations
Shah Alam, Selangor, Malaysia
09.2021 - Current
- Conducted periodic audits of inventory levels, identifying and resolving discrepancies to ensure accuracy.
- Evaluated incoming shipments for quality issues, processing returns for unacceptable materials.
- Maintained warehouse cleanliness and compliance with SCC safety standards.
- Enforced strict adherence to SCC guidelines and company policies to maintain a safe work environment.
- Oversaw equipment upkeep, identifying and ordering necessary repairs and renovations.
- Redesigned warehouse layout to maximize space utilization and optimize processes.
- Kept documentation and records accurate and up-to-date to prevent errors in processing or delivery.
- Evaluated supplies and product inventory for quality and quantity issues, managing returns to vendors.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to ensure timely delivery of materials and supplies, avoiding delays.
- Fostered a positive workplace culture, motivating employees and maintaining high morale.
- Built and managed a motivated warehouse team, consistently achieving operations goals and exceeding performance targets.
- Provided expertise in inventory management and stock levels to internal teams and customers.
- Managed relationships with external partners to ensure timely deliveries and minimize supply chain disruptions.
- Completed timely and accurate daily logs to keep internal reporting accurate and track material movements.
- Streamlined operations for faster order processing and improved warehouse layout and organization.
- Reduced product damage through improved packaging methods and staff training.
Assistant Warehouse Manager
ZTE Corporations
Shah Alam, Selangor, Malaysia
09.2019 - 08.2021
- Coordinated inventory for daily operations and special events.
- Reorganized condiments inventory system, increasing efficiency by 99.5%.
- Utilized warehouse management systems to track inventory levels and facilitate resource allocation.
- Collaborated with cross-functional teams to identify opportunities for process improvement.
- Developed comprehensive documentation outlining standard operating procedures.
- Participated in regular team meetings to develop new strategies for warehouse efficiency.
- Operated various material handling equipment, ensuring safe movement of heavy loads.
- Reduced product damages through proper handling techniques and staff training.
Warehouse Supervisor
Geodis Malaysia Sdn Bhd
Shah Alam
05.2015 - 08.2019
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Conducted regular equipment maintenance, minimizing downtime and maximizing performance.
- Developed strong relationships with clients, leading to repeat business for the company.
- Increased assembly line efficiency by consistently packing products accurately and in a timely manner.
- Reduced order processing time by optimizing picking, packing, and shipping procedures.
Property Negotiator
GS Realty Sdn Bhd
Kuala Lumpur, Malaysia
08.2014 - 04.2015
- Coordinated with other real estate professionals such as mortgage brokers, appraisers, inspectors, and title companies to ensure smooth transactions.
- Developed comprehensive marketing strategies to attract potential buyers or tenants for listed properties.
- Enhanced team efficiency by implementing standardized processes for property evaluation, inspection, and negotiation.
- Built long-lasting relationships with clients by consistently delivering exceptional service and results in property negotiations.
- Maintained up-to-date industry knowledge to provide informed advice to clients on market trends and potential investment opportunities.
- Improved client satisfaction levels by maintaining clear communication channels and providing regular updates on property negotiations.
- Prepared detailed comparative market analyses for clients to help them make informed decisions about their real estate investments.
Education
SPM - Secondary Education
SMK Tengku Ampuan Jemaah
Klang12.2012
Skills
- Inventory Management
- Warehouse Operations
- Process Optimization
- Team Leadership
- Vendor Coordination
- Safety Compliance
- Customer Satisfaction
- Cost Management
- Documentation and Reporting
- Professional Development
- Warehouse Safety
Accomplishments
- Successful Migration: Led a seamless migration of warehouse operations, ensuring minimal disruption and maintaining operational efficiency.
- Risk Mitigation: Implemented robust backup and recovery strategies, reducing risks associated with data migrations.
- Process Optimization: Streamlined data collection and analysis processes, improving overall project efficiency.
- Data Integrity: Ensured data accuracy and integrity through diligent validation and cleansing tasks.
- Knowledge Transfer: Developed comprehensive documentation of migration processes for future reference and team training.
- Coordination: Effectively coordinated with IT and cross-functional teams to facilitate a smooth migration.
- Operational Continuity: Maintained clear communication with stakeholders, reducing operational disruptions during the transition.
- Transportation Logistics: Optimized logistics, securing reliable carriers for efficient and timely delivery of inventory.
Languages
Chinese (Mandarin)
Native language
Malay
Intermediate
B1
English
Upper intermediate
B2
Chinese (Cantonese)
Upper intermediate
B2
Timeline
Senior Warehouse Manager
ZTE Corporations
09.2021 - Current
Assistant Warehouse Manager
ZTE Corporations
09.2019 - 08.2021
Warehouse Supervisor
Geodis Malaysia Sdn Bhd
05.2015 - 08.2019
Property Negotiator
GS Realty Sdn Bhd
08.2014 - 04.2015
SPM - Secondary Education
SMK Tengku Ampuan Jemaah