Joel Chen Lok Man
Operation Manager
Teluk Panglima Garang, Selangor
Summary
Experienced Operations Manager dedicated to fostering strong team dynamics, reducing expenses, and enhancing operational efficiencies. Skilled in implementing cost-saving measures while maintaining high standards of quality across products and services. Known for being a dependable collaborator who excels in cultivating top-performing teams.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Operation Manager
Swift Haulage Berhad
Port Klang, Selangor, Malaysia
11.2022 - Current
- Provided strategic oversight on major projects ensuring timely completion within budget constraints.
- Oversaw budget planning and financial management activities, ensuring fiscal responsibility throughout the organization.
- Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to long-term success and sustainability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Logistics Planner
Peri Formwork (M) Sdn Bhd
11.2017 - 11.2022
- Supervised 5 team members in a facility with 95,000 square feet of floor space.
- Managed system support functions to set priorities and service levels expectations.
- Developed and deployed strategies to save time and expenses associated with goods movements.
- Identified and corrected efficiency bottlenecks for transportation and storage, which save RM 0.8million and resulted in faster, more accurate supply schedule.
- Achieved 99.95% average delivery rate on all project with no shortage or wring delivered materials.
Senior Warehouse Executive
Kintetsu Logistics (M) Sdn Bhd
07.2015 - 11.2017
- Supervised 15 team members in a facility with 120,000 square feet of floor space.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
- Supervised receiving, stocking and shipment in high volume warehouse environment.
- Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes to 95%.
- From stock take 2015 till 2017 achieved company highest accuracy rating from 95.41% to 99.35%.
- Contact : -Mr Que +6012-3985761
General Supervisor
VH ENERGY SDN BHD
02.2014 - 07.2015
- Took 5 active pipeline projects from research to development to completion in under 2 years.
Sales Account Executive
Freight Mark Express
02.2013 - 02.2014
- Hit and exceeded sales KPIs by 20% for the months of October, November, and December in 2013.
- Maintained a customer satisfaction rate of 94% for 2013.
Education
Master's Degree - Logistic/ Transportation
University of South Australia
Adelaide, Australia 03.2010 - 12.2012
Bachelor's Degree - Business Studies
Northumbria University
Petaling Jaya, Selangor, Malaysia 08.2008 - 02.2010
Skills
- Operational improvement
- Inventory management systems
- Supplier relationship coordination
- Customer service skills
- MS office
- Scheduling and planning
- Cross-functional coordination
- Process improvements
- Problem-solving
- Strategic planning
- Planning and implementation
- Decision-making
Timeline
Operation Manager
Swift Haulage Berhad
11.2022 - Current
Logistics Planner
Peri Formwork (M) Sdn Bhd
11.2017 - 11.2022
Senior Warehouse Executive
Kintetsu Logistics (M) Sdn Bhd
07.2015 - 11.2017
General Supervisor
VH ENERGY SDN BHD
02.2014 - 07.2015
Sales Account Executive
Freight Mark Express
02.2013 - 02.2014
Master's Degree - Logistic/ Transportation
University of South Australia
03.2010 - 12.2012
Bachelor's Degree - Business Studies
Northumbria University
08.2008 - 02.2010