Summary
Overview
Work History
Social
Accomplishments
References
Educations
Languages
Softwareandproductknowledge
Timeline
Generic

JOEL BRYAN FRANCIS

Project Lead
Bayan Lepas, Penang

Summary

Detail-oriented professional with 6+ years of experience and a proven knowledge of conflict resolution, communication, customer service skills and project management. Able to provide technical solutions in IT needs in companies as well. Aiming to leverage my skills to successfully fill the role at your company. Talented Project Lead with strengths in client management and problem-solving. Highly effective at managing multiple, concurrent projects. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Regional Business Process Owner- Senior Specialist

Infineon Technologies
12.2024 - Current
  • Managing and maintaining CRM systems and sales database
  • Organizing data and generating deep customer insights to enhance sales force productivity and effectiveness.
  • Supporting the sales team with key planning operations tasks to support the overall objective of the business.
  • Monitoring and analyzing key sales and business performance indicator tends to drive strategic and tactical business decisions.
  • Ensuring Sales Process adoption and compliance.
  • Subject matter expert on Sales Forecast planning and tool functions.
  • Process governance and user access management
  • Overall improvement and/ optimization for sale and marketing process for APAC region.
  • Supporting Global projects and Global process owners.
  • Providing Training for new Sales users on Sales and Marketing tool and CRM systems.
  • Providing training on Sales Forecast Planning Fundamentals.


Senior Marketing Associate

Intel Under UST Global
12.2021 - 12.2024
  • Driving the strategy and execution of customized and scalable global partner co-marketing programs and campaigns.
  • Developing full-year statistics reports and managing the approval process and plan globally.
  • Program Training.
  • Escalation management.
  • Noncompliance work with IIP finance for resolution of compliance queries.
  • Localization of content and reviewing marketing creatives, and providing feedback to comply with the SOP.
  • Provide marketing assistance to customers using effective communication, listening, and comprehension skills.
  • Solve problems within agreed quality standards using a good understanding of customer and Intel relationship.
  • Identifies and escalates complex problems to the next level of support and resolves them as per the agreed SLA.
  • Familiarizes self with the partner marketing program.
  • Giving out onboarding training to new clients.
  • Help to provide solutions/suggestions to customers, following a set of SOPs.
  • Provide a good customer service experience to customers.
  • Work on Intel program tools and make necessary entries.
  • Understand and respect language and country nuances when talking with customers in different countries.
  • Boosted brand awareness by developing and implementing innovative marketing campaigns.
  • Oversaw a complete rebranding effort, which resulted in increased recognition within the industry.
  • Managed cross-functional teams to deliver impactful marketing initiatives on time and within budget.
  • Established an internal thought leadership program that contributed positively to employee engagement levels.
  • Analyzed customer data to identify trends and make informed marketing decisions, leading to higher ROI.
  • Streamlined internal processes for more efficient project management and team collaboration.
  • Created customized marketing materials to increase product awareness.
  • Generated reports to support the development and implementation of marketing plans.
  • Managed campaigns for various clients that consistently exceeded sales goals.
  • Tracked key performance indicators to measure success of campaigns.
  • Collaborated with cross-functional teams to develop and implement market research strategies.
  • Tracked key metrics and developed spreadsheets and data models.
  • Assembled reports and presentations to share insights and recommendations with stakeholders.

Inside Sales Account Manager

Dell
02.2018 - 12.2021
  • Provides technical advice during the sales process.
  • Lead generation.
  • Accountable for delivering technical solutions, products, and/or services that address customer needs of varying complexity (via telephone, chat, web, or e-mail); or working with a subject matter expert to address a solution of even higher complexity.
  • Responsible for ensuring daily and weekly updates of the outlook plan, sales funnel, and call plan.
  • Develop and maintain good business relationships with assigned customers and Dell distributors to enhance positive customer experience.
  • Work closely with outside sales representative and distributors to acquire new opportunities, and to develop and retain existing customers by providing solutions to yield win-win results for Dell, distributor, and customer.
  • Make Power Hour calls to customers in a scheduled call period.
  • To ensure timely distribution and accurate quotations, qualify opportunities, upsell/cross-sell, and follow up to close deals.
  • Able to present the Dell model, value, and benefits to the customers and distributors.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • Strengthened client relationships through regular communication and effective problem-solving.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Developed customized proposals for potential clients, demonstrating the value of the company's products and services.
  • Developed and delivered presentations to key customers to position products and services.
  • Built and maintained strong client relationships to drive business growth.
  • Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
  • Expanded key account base by identifying and cultivating new business opportunities.
  • Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key account holders.
  • Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Supported sales and reporting for large and medium-sized accounts.
  • Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
  • Developed a thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
  • Identified and resolved potential account issues before they escalated, maintaining high levels of client satisfaction.

Social

  • Raised funds to organize events (concerts, seminars, talks). Initiating networking groups in varsity level.
  • Organized moderated linguistic talks and seminar at varsity level.
  • Member of the SPCA Club of Segi College Penang and still an advocate for SPCA.
  • Participating in Penang Bridge Marathon since 2013 till now.
  • Certified Scuba Diver - Padi.
  • Participated in 'Are you tough Enough Competition.
  • Volunteered in Penang World Music Festival as Ushers.
  • Volunteered in KDU as measuring the Longest Eclair under Malaysian Book of Records.
  • A member of Dell Leadership Club.
  • Established my own merchandising brand, YouTube Channel under JB's Exotic-Lab.

Accomplishments

  • Overachieve for the first quota of fiscal financial ending year with a revenue of 230,000 USD and achieve for the next quarters as well with a revenue of 370,000 USD in 2019 - 2021.
  • Created new Businesses for Singapore Market for SMB's and consequently migrated businesses to server technology - PowerEdge, VX rail.
  • Became the Employee of the month for UST Global in just 6 months after joining.
  • Managed customers from Dell, Asus, Lenovo, HP on all marketing Projects and did audits from Marketing activities of the OEMS for Intel.
  • Leading Projects from ABB, Hitachi Energy, Rail and Kiekert from Pilot project to signing up for yearly contract.


References

  • Miss Yeoh, Sales Manager, Park Avenue Hotel, 016-4192915, yeoh@parkavenue.my
  • Mr Anthony Johnson, Manager 2 (OMS), Dell Penang, 017-4007693
  • Nigel Yip Wei, Manager 2 (Singapore Sales Team Manager), Dell Singapore, +65-91685206

Educations

  • BACHELOR OF ARTS IN BUSINESS MANAGEMENT, University of Sunderland in Segi College, Penang, 2005 - 2010
  • DIPLOMA OF INTERNATIONAL HOSPITALITY AND TOURISM, International Management Institute of Switzerland in KDU, College, Penang, 2011 - 2013
  • HIGH SCHOOL, 2014 - 2017

Languages

  • English
  • Bahasa Melayu
  • Tamil


Softwareandproductknowledge


  • DOMS (order processing application for Canada only)
  • SEO for social media
  • SAP
  • Blue Yonder
  • Sales Force
  • Agile
  • Teamwork
  • Lark
  • Lexi Solution's business tools
  • SAP
  • Microsoft Office - Excel, Word, PowerPoint (Intermediate)
  • Service Now
  • Order Management Tool (Dell)
  • GOV (Dell internal application)
  • GAMA (Dell internal application)
  • GII (Dell internal application)
  • DSA (Dell internal application)
  • POM (Dell internal application)
  • Completed product knowledge certification on DELL branded laptops and servers (Latitude, Inspiron and PowerEdge server)

Timeline

Regional Business Process Owner- Senior Specialist

Infineon Technologies
12.2024 - Current

Senior Marketing Associate

Intel Under UST Global
12.2021 - 12.2024

Inside Sales Account Manager

Dell
02.2018 - 12.2021

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JOEL BRYAN FRANCISProject Lead