Summary
Overview
Work History
Softwareandproductknowledge
Accomplishments
Social
References
Educations
Timeline
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JOEL BRYAN FRANCIS

JOEL BRYAN FRANCIS

Project Lead
Bayan Lepas, Penang,07

Summary

Detail-oriented professional with 5+ years of experience and a proven knowledge of conflict resolution, communication, customer service skills and project management. Able to provide technical solutions in IT needs in companies as well. Aiming to leverage my skills to successfully fill the role at your company. Talented Project Lead with strengths in client management and problem-solving. Highly effective at managing multiple, concurrent projects. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Project Lead

Lexi Solution
Bayan Lepas, Penang
08.2024 - Current
  • Coordinate activities between the Development team (IT) until its implementation in the system.
  • Coordinate information exchange between customer and Lexi, i.e., storing data in SharePoint, etc.
  • Coordinate improvement projects in internal and external systems.
  • Summarize and present the open action items on internal and external meetings.
  • Set timeframes on new development projects together with NPI Manager, Sales, and Customer, which have been agreed.
  • Monitoring project progress and creating project status reports.
  • Led multiple projects of Hitachi Energy, ABB, and Kiekert, and teams of up to multiple members from Component Engineers to IT development team, achieving a 50% increase in efficiency and a 60% reduction in costs.
  • Collaborated with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals.
  • Implemented Agile methodologies, resulting in improvement in team productivity and project delivery timelines.
  • Conducted regular project reviews, identifying risks and implementing mitigation strategies, reducing project delays by 30%.
  • Partnered with project team members to identify and quickly address problems.
  • Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
  • Established strong relationships with clients, leading to repeat business and positive referrals for the company.
  • Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
  • Saved costs on multiple projects by identifying opportunities for process improvement and implementing cost-effective solutions.
  • Coordinated with stakeholders to define project scopes, aligning objectives with business goals.
  • Adapted project plans in response to changing requirements, minimizing disruptions to project timelines.
  • Streamlined communication channels between departments, facilitating smoother project execution.
  • Leveraged project management software to enhance team communication and document sharing.
  • Facilitated workshops for stakeholder engagement, ensuring buy-in and support for project initiatives.
  • Ensured compliance with industry standards and regulations, maintaining project integrity and client trust.
  • Oversaw development and execution of project timelines, significantly reducing delays.
  • Conducted post-project evaluations to identify lessons learned and opportunities for process enhancement.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Analyzed project performance data to identify areas of improvement.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Enhanced client satisfaction by consistently delivering high-quality projects within budget and on schedule.
  • Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
  • Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.

Senior Marketing Associate

UST Global - Intel Contingent Worker
12.2021 - 08.2024
  • Driving the strategy and execution of customized and scalable global partner co-marketing programs and campaign
  • Developing full year statistics reports and managing the approval process and plan globally
  • Program Training
  • Escalation management
  • Noncompliance-work with IIP finance for resolution of compliance queries
  • Localization of content and reviewing marketing creatives and providing feedbacks to comply with the SOP
  • Provide marketing assistance to customers using effective communication, listening and comprehension skills
  • Solve problems within agreed quality standards using a good understanding of customer and Intel relationship
  • Identifies and escalates complex problems to next level of support and resolve as per agreed SLA
  • Familiarizes self with the partner marketing program
  • Giving out onboarding training to new clients, guidance and became the Employee of the month of October 2022
  • Help to provides solutions/suggestion to customer, following a set of SOPS
  • Provide good customer service experience to customers
  • Work on Intel program tools and make necessary entries
  • Understand and respect language and country nuances when talking with the customers in different countries.
  • Boosted brand awareness by developing and implementing innovative marketing campaigns.
  • Coordinated successful product launches, resulting in increased sales and market share.
  • Spearheaded new product development initiatives from ideation through execution, ensuring alignment with overall business goals.
  • Developed strong relationships with key industry influencers to enhance brand visibility.
  • Oversaw a complete rebranding effort which resulted in increased recognition within the industry.
  • Managed cross-functional teams to deliver impactful marketing initiatives on time and within budget.
  • Established an internal thought leadership program that contributed positively to employee engagement levels.
  • Analyzed customer data to identify trends and make informed marketing decisions, leading to higher ROI.
  • Streamlined internal processes for more efficient project management and team collaboration.
  • Created customized marketing materials to increase product awareness.
  • Generated reports to support development and implementation of marketing plans.
  • Managed campaigns for various clients that consistently exceeded sales goals.
  • Tracked key performance indicators to measure success of campaigns.
  • Collaborated with cross-functional teams to develop and implement market research strategies.
  • Tracked key metrics and developed spreadsheets and data models.
  • Assembled reports and presentations to share insights and recommendations with stakeholders.
  • Utilized specialized software to capture and process data.
  • Devised data visualization dashboards to make complex data more accessible to stakeholders.
  • Established and managed relationships with external data providers and research vendors.

Inside Sales Key Account Manager

Dell
05.2019 - 12.2021
  • Provides technical advice during the sales processes.
  • Lead generation.
  • Accountable for delivering technical solutions, products, and /or services that address customer needs of varying complexity (via telephone, chat, web, or e-mail); or working with subject matter expert to address a solution of even higher complexity
  • Responsible for ensuring daily and weekly update of the outlook plan, sales funnel, and call plan
  • Develop & maintain good business relationship with assigned customers and Dell distributors to enhance positive customer experience
  • Work closely with outside sales representative & distributors to acquire new opportunities, and to develop and retain existing customers by providing solutions to yield win-win results for Dell, distributor & customer
  • Make Power Hour calls to customer in a scheduled call period
  • To ensure timely distribution and accurate quotations, qualify opportunity, upsell/cross-sell and follow-up to close deals
  • Able to present the Dell model, value and benefits to the customers & distributors.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
  • Developed and delivered presentations to key customers to position products and services.
  • Built and maintained strong client relationships to drive business growth.
  • Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
  • Expanded key account base by identifying and cultivating new business opportunities.
  • Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
  • Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Supported sales and reporting for large and medium-sized accounts.
  • Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
  • Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
  • Identified and resolved potential account issues before they escalated, maintaining high levels of client satisfaction.

Inside Sales Representative

Dell
02.2018 - 05.2019
  • Responsible for ensuring daily and weekly update of the outlook plan, sales funnel, and call plan
  • Make Power Hour calls to customer in a scheduled call period
  • Responsible for ACD call (inbound) and chat on Dell Website on customer queries
  • Able to present the Dell model, value and benefits to the customers & distributors
  • Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
  • Answered customers' questions regarding products, prices, and availability.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Used CRM software to maintain detailed contact logs and account records.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Managed friendly and professional customer interactions.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Set up new accounts, established customer credit and set up payment methods.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross selling.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
  • Presented professional image consistent with company's brand values.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Met existing customers to review current services and expand sales opportunities.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Developed, maintained and utilized diverse client base.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Negotiated prices, terms of sales and service agreements.
  • Contributed to event marketing, sales and brand promotion.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Built diverse and consistent sales portfolio.
  • Kept detailed records of daily activities through online customer database.
  • Stayed current on company offerings and industry trends.

Softwareandproductknowledge

  • Certified Introductory data science beginner (completion)
  • DOMS (order processing application for Canada only)
  • SEO for social media
  • Sales Force
  • Agile
  • Teamwork
  • Lark
  • Lexi Solution's business tools
  • SAP
  • Microsoft Office - Excel, Word, PowerPoint (Intermediate)
  • Service Now
  • Order Management Tool (Dell)
  • GOV (Dell internal application)
  • GAMA (Dell internal application)
  • GII (Dell internal application)
  • DSA (Dell internal application)
  • POM (Dell internal application)
  • Completed product knowledge certification on DELL branded laptops and servers (Latitude, Inspiron and PowerEdge server)

Accomplishments

  • Overachieve for the first quota of fiscal financial ending year with a revenue of 230,000 USD and achieve for the next quarters as well with a revenue of 370,000 USD in 2019 - 2021.
  • Created new Businesses for Singapore Market for SMB's and consequently migrated businesses to server technology - PowerEdge, VX rail.
  • Became the Employee of the month for UST Global in just 6 months after joining.
  • Managed customers from Dell, Asus, Lenovo, HP on all marketing Projects and did audits from Marketing activities of the OEMS for Intel.
  • Leading Projects from ABB, Hitachi Energy, Rail and Kiekert.


Social

  • Raised funds to organize events (concerts, seminars, talks). Initiating networking groups in varsity level.
  • Organized moderated linguistic talks and seminar at varsity level.
  • Member of the SPCA Club of Segi College Penang and still an advocate for SPCA.
  • Participating in Penang Bridge Marathon since 2013 till now.
  • Certified Scuba Diver - Padi.
  • Participated in 'Are you tough Enough Competition.
  • Volunteered in Penang World Music Festival as Ushers.
  • Volunteered in KDU as measuring the Longest Eclair under Malaysian Book of Records.
  • A member of Dell Leadership Club.
  • Established my own merchandising brand, YouTube Channel under JB's Exotic-Lab.

References

  • Miss Yeoh, Sales Manager, Park Avenue Hotel, 016-4192915, yeoh@parkavenue.my
  • Mr Anthony Johnson, Manager 2 (OMS), Dell Penang, 017-4007693
  • Nigel Yip Wei, Manager 2 (Singapore Sales Team Manager), Dell Singapore, +65-91685206

Educations

  • BACHELOR OF ARTS IN BUSINESS MANAGEMENT, University of Sunderland in Segi College, Penang, 2005 - 2010
  • DIPLOMA OF INTERNATIONAL HOSPITALITY AND TOURISM, International Management Institute of Switzerland in KDU, College, Penang, 2011 - 2013
  • HIGH SCHOOL, Tamil (Spoken), 2014 - 2017

Timeline

Project Lead

Lexi Solution
08.2024 - Current

Senior Marketing Associate

UST Global - Intel Contingent Worker
12.2021 - 08.2024

Inside Sales Key Account Manager

Dell
05.2019 - 12.2021

Inside Sales Representative

Dell
02.2018 - 05.2019

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