JOEANNA ANNA
Customer Service Representative / Admin Executive
Kajang,10
Summary
-Organized and detail-oriented Admin Executive with experience in managing daily administrative tasks, preparing reports, handling invoicing, and maintaining accurate records. Skilled in coordinating project documentation, processing salary and vendor invoices, and supporting smooth office operations. Proficient in Excel and other administrative tools, with strong multitasking abilities and a commitment to meeting deadlines.
-Customer Service Representative works with clients & customers who have complaints, orders, or require information about products/services purchased from the organization
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Watsons's Personal Care Stores Sdn Bhd
Kuala Lumpur, Kuala Lumpur
09.2024 - Current
- Handled inbound and outbound customer calls, addressing inquiries, complaints, and feedback related to products, memberships, and orders.
- Managed email communication with customers, ensuring timely and professional responses to resolve issues effectively.
- Processed manual refunds using Excel spreadsheets, ensuring accuracy in customer and transaction details.
- Collaborated with internal departments to follow up on unresolved cases and provide complete resolutions.
- Maintained accurate records of customer interactions and refund transactions for reporting and audit purposes.
- Delivered excellent customer service, contributing to improved customer satisfaction and retention.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative / Admin Executive
Scicom (MSC) Berhad
Kuala Lumpur, Kuala Lumpur
09.2023 - 06.2024
- Provided frontline customer support via chat and calls, resolving inquiries related to orders, payments, deliveries, and account issues.
- Promoted to Level 2 support, handling more complex cases and managing customer communications via email.
- Processed refunds and compensation claims, maintaining accuracy through detailed tracking in Excel files.
- Coordinated with internal departments to resolve escalated cases efficiently.
- Maintained high standards of customer service by meeting daily resolution and satisfaction targets.
- Ensured proper documentation of customer interactions and refund status updates.
Admin Executive
Queby Recovery Management Sdn Bhd
Kuala Lumpur, Kuala Lumpur
09.2022 - 09.2023
- Prepared and submitted daily operational reports to project managers and relevant departments.
- Managed and organized invoice processing, including vendor and subcontractor invoices.
- Handled salary invoices and assisted in compiling payroll-related documentation for staff and contract workers.
- Maintained accurate records of project data, correspondence, and financial documents.
- Coordinated with site teams and office staff to ensure smooth administrative operations.
- Provided general administrative support such as document filing, data entry, and scheduling.
- Led, directed, managed and mentored administrative staff members.
- Collected data, input records, and protected electronic files.
- Wrote reports, executive summaries and newsletters.
Admin Executive / Debt Collection Assistant
Wijiyah Partners Sdn Bhd
Kuala Lumpur, Kuala Lumpur
11.2021 - 09.2022
- Assisted with debt collection processes, including making follow-up calls and recording responses from clients regarding outstanding payments.
- Prepared daily staff reports, including call logs, collection updates, and payment status tracking.
- Monitored and updated payment records, ensuring accuracy for both internal tracking and external reporting.
- Supported the court project team by organizing case files, preparing salary invoices, and maintaining documentation for court-related submissions.
- Ensured all reports were submitted on time and aligned with monthly targets.
- Provided general administrative support to supervisors, including document handling and internal communication follow-up.
- Collected data, input records, and protected electronic files.
Education
SPM LEVEL -
SMK BANDAR TUN HUSSEIN ONN
Cheras, 1011.2019
Skills
Management Skills
Creativity
Problem-solving
Data entry
Microsoft Excel
Scheduling
Paperwork processing
Follow-up skills
Order processing
Active listening
Timeline
Customer Service Representative
Watsons's Personal Care Stores Sdn Bhd
09.2024 - Current
Customer Service Representative / Admin Executive
Scicom (MSC) Berhad
09.2023 - 06.2024
Admin Executive
Queby Recovery Management Sdn Bhd
09.2022 - 09.2023
Admin Executive / Debt Collection Assistant
Wijiyah Partners Sdn Bhd
11.2021 - 09.2022
SPM LEVEL -
SMK BANDAR TUN HUSSEIN ONN
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