Joe Chieng
Customer Service
Sibu, Sarawak
Summary
Accomplished Customer Service Executive at Aeon Credit Service (M) Berhad, adept in Customer Relationship Management and leveraging interpersonal skills to enhance customer satisfaction and foster brand loyalty. Achieved significant reduction in call time by employing efficient problem-solving, ensuring high-quality service, and driving repeat business. Skilled in CRM software and maintaining professionalism in high-volume call environments.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Customer Service Executive
Aeon Credit Service (M) Berhad
11.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Education
Bachelor of Economics - Economics
UNIVERSITI MALAYSIA SARAWAK
KOTA SAMARAHAN 04.2001 -
Skills
Customer Relationship Management
Customer Needs Assessment
Issue Escalation
Payment management
Call center experience
Product Sales
Documentation and notes
CRM Software
Customer Service
Timeline
Customer Service Executive
Aeon Credit Service (M) Berhad
11.2021 - Current
Bachelor of Economics - Economics
UNIVERSITI MALAYSIA SARAWAK
04.2001 -
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