Joe Cheong
Kuala Lumpur
Summary
I am an enthusiastic Malaysian Chinese experienced and versatile professional with a solid background in stock trading, business development, and customer service. Over the past five years, honed skills in stock trading with a keen eye for market trends and investment opportunities, leading to consistent portfolio growth and risk management. Complemented by two years of experience in business development, driving strategic initiatives and fostering partnerships to enhance company growth and profitability. Additionally, leveraged strong interpersonal skills over two years in customer-related service roles, ensuring customer satisfaction and loyalty through effective communication and problem-solving. Proven ability to adapt and excel in dynamic environments, consistently delivering results and contributing to organizational success. Growing a company's business through my contribution is what motivates me the most as I get to challenge myself and see results, so as to grow together with the company I am engaged to.
Overview
7
7
years of professional experience
Work History
Customer Service
Yunkai Sdn Bhd
01.2024 - Current
- Customer Interaction- Handle customer inquiries via phone, email, live chat, or in-person
- Resolve Issues: Address and resolve customer complaints or concerns promptly and professionally
- Provide Information: Offer detailed information about products, services, policies, and procedures
- Troubleshoot Problems: Diagnose and solve technical or service-related issues
- Escalate Issues: Escalate complex issues to higher-level support or relevant departments when necessary
- Feedback Collection: Collect and relay customer feedback to relevant departments for product and service improvements.
HSI Warrants Trader
Knighthouse Sdn Bhd
11.2023 - Current
- Conduct extensive research and observation of the performance and movement of the financial markets
- Analyze and monitor the financial market to make decision on buying and selling stocks or warrants for profit maximization
- Develop and implement trading strategies that align with the firm's risk tolerance
- Monitor and manage portfolio risk through various risk management techniques
- Utilize algorithmic trading systems and software to execute large orders efficiently and at optimal prices
- Algorithm system testing and training, ensuring the effectiveness and efficiency of trading strategies
- Regularly evaluate the performance of trading strategies and make adjustments as needed to meet performance targets.
Receptionist
Trojan Holdings
09.2022 - 08.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Main handler for different language user clients such as Mandarin, Cantonese, Malay and translate those language to english.
Business Development & Sales Operation Manager
Conzu Sdn Bhd
03.2021 - 06.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Equity Trader
Borderless Opshon Trading Sdn Bhd
07.2017 - 05.2022
- Conduct extensive research and observation of the performance and movement of the financial markets
- Analyze and monitor the financial market to make decision on buying and selling stocks or warrants for profit maximization
- Develop and implement trading strategies that align with the firm's risk tolerance
- Monitor and manage portfolio risk through various risk management techniques
- Utilize algorithmic trading systems and software to execute large orders efficiently and at optimal prices
- Oversee and mentor junior traders, helping them develop trading strategies and improve their skills
- Algorithm system testing and training, ensuring the effectiveness and efficiency of trading strategies
- Regularly evaluate the performance of trading strategies and make adjustments as needed to meet performance targets.
Education
Bachelor of Arts - Finance & Investment
Tunku Abdul Rahman University College
Kuala Lumpur03.2017
Skills
- Sales operation
- Produce Sales
- Sales team recruitment
- Sales Projection Planning
- Operational planning
- After-sales support
Accomplishments
-Successfully raised RM300,000 for pre seed round in my company Conzu Sdn Bhd.
-Successfully boost the company sales a rapid growth of RM200,000 within 4 months.
-Sold the company for a valuation of RM1,000,000 within 1 year of establishment.
-As Vice President of Junior Chamber International(JCI) Petaling Jaya, I have manage to connect and signed MOU with JCI City Hong Kong as our sisterhood chapter.
Additionalinformation
10/01/19, Vice President, True
Personal Information
- Age: 30
- Date of Birth: 03/02/94
- Gender: Male
- Nationality: Malaysia
- Marital Status: Single
Additional Information
A travel enthusiast with a passion for exploring new cultures and perspectives. Actively involved in community service through participation in various NGO parties. Serving as Vice President for JCI, demonstrating leadership and commitment to civic engagement. A dedicated member of Toastmasters, continually refining public speaking and leadership abilities. Proven ability to adapt and excel in dynamic environments, consistently delivering results and contributing to organizational success.
Languages
Chinese (Mandarin), Chinese (Cantonese)
Native language
English
Proficient
C2
Malay
Advanced
C1
German
Beginner
A1
Japanese
Beginner
A1
Software
Trello
Slack
Microsoft office
HubSpot CRM
Timeline
Customer Service
Yunkai Sdn Bhd
01.2024 - Current
HSI Warrants Trader
Knighthouse Sdn Bhd
11.2023 - Current
Receptionist
Trojan Holdings
09.2022 - 08.2023
Business Development & Sales Operation Manager
Conzu Sdn Bhd
03.2021 - 06.2022
Equity Trader
Borderless Opshon Trading Sdn Bhd
07.2017 - 05.2022
Bachelor of Arts - Finance & Investment
Tunku Abdul Rahman University College
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