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Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced professional with 16 years in the hospitality industry, showcasing expertise in customer care, marketing, and holiday home operations. Proven track record in delivering exceptional service, driving marketing strategies, and optimizing the operations of holiday homes. Adept at managing diverse teams and ensuring top-notch guest experiences, with a strong focus on customer satisfaction and operational efficiency.

Goal-oriented leader with over 8 years of in-depth experience in assuring coherence with safety, quality, productivity, and customer delivery standards and policies coupled with providing motivation, mentoring, and support to teammates. Adepts at collaborating with safety, loss prevention, quality assurance, food and beverage, engineering, housekeeping, and human resource teams to develop and implement plans for the accomplishment of organizational goals and objectives.

Experienced Guest Services professional with over 10 years of experience in customer service and hospitality. Experienced in multitasking, high attention to detail, and a quick learner. Experience with phone and property management systems, such as Opera. Flexible and open schedule. Strong background in hospitality and customer service management. Demonstrated ability to build rapport with guests, resolve issues effectively, and improve overall guest satisfaction. Highly motivated to learn and grow within the hospitality industry.

Jocelyn Rou Xiu Chan

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Guest Experience Manager

Front Office Supervisor

Business Office Assistant

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Guest Experience Manager

Front Office Supervisor

Business Office Assistant

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