Joanne Wong

Senior Pharmacy Assistant

Columbia Hospital

01.2007 - Current

Reduced wait times for patients by effectively managing workflow and prioritizing tasks as necessary.
Ensured proper storage of medications according to regulatory guidelines, maintaining quality control measures.
Helped increase overall customer satisfaction scores through attentive listening and addressing concerns promptly.
Improved patient satisfaction by providing efficient and accurate medication dispensing services.
Conduct Continuing Medical Education (CME) sessions for nurses to enhance their knowledge and practices.
Communicate effectively with vendors to negotiate and procure necessary pharmaceutical supplies.
Inventory Management: Experienced in managing pharmaceutical inventory and procurement processes.
Demonstrate strong communication skills in English, Bahasa Malaysia, and Mandarin to interact with diverse patients and staff.
Assisted in training new pharmacy assistants, sharing expertise and promoting best practices for the role.
Provided exceptional customer service, earning recognition from both patients and supervisors on multiple occasions.
Answered questions regarding medication instructions and usage.
Assisted customers in selecting over-the-counter medications and health care products.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

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