Joanne Malathi Kannapathy
Indoor Sales Account Manager
Kajang
Summary
Motivated and results-oriented Key Account Manager with a proven track record in managing and growing indoor sales accounts. Seeking to leverage my expertise in account management, relationship building, and sales strategy to drive revenue growth and enhance customer satisfaction. Passionate about identifying business opportunities and providing tailored solutions to meet client needs, with a focus on long-term partnerships and exceeding sales targets. Eager to contribute my skills to a dynamic team and deliver exceptional results in a fast-paced sales environment.
Overview
1
1
year of post-secondary education
Work History
Key Account Manager – Indoor Sales
Aramex Logistics & Freight Forwarding
Petaling Jaya
- Managed a portfolio of 300+ active customers, generating monthly revenues between $2K-$50K.
- Strengthened key client relationships with personalized support and regular communication.
- Drove revenue growth through outbound sales calls and targeted telesales campaigns.
- Utilized Salesforce to manage the sales pipeline and track customer interactions.
- Provided strategic insights by analyzing performance metrics and preparing reports.
- Resolved customer issues efficiently while collaborating with cross-functional teams to enhance processes.
- Delivered expert product knowledge to clients, driving informed purchase decisions.
- Monitored service after sale and implemented quick and effective problem resolutions.
Customer Service
Aramex Logistics & Freight Forwarding
Petaling Jaya
- Supervised and trained front office teams to handle customer calls effectively
- Managed global shipping processes, including documentation and arrangements
- Resolved complex customer complaints with sensitivity and sound judgment
- Provided regular shipment reports and ensured SLA compliance for backend operations
- Monitored country-specific requirements like clearance, duties, and HS code compliance
- Oversaw email responses, delivery performance, and complaint resolution
- Created performance review reports (Excel & PowerPoint) for monthly and annual evaluations
- Developed work standards and adapted to shifting priorities and deadlines
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings [Number]%.
Cashier and Waitress
Hilton
Singapore
- Company Overview: (Singapore)
- Skilled in efficient transaction processing, accurate cash handling, and delivering exceptional customer service
- Experienced in maintaining cleanliness, balancing registers, and managing inquiries
- Proficient in taking orders, upselling menu items, and handling multiple tables during busy periods while ensuring a positive dining experience
- (Singapore)
Education
Bachelor of Business - Business Management
Wawasan Open University
Kuala Lumpur 01.2021 - 01.2022
Skills
- Communication
- Microsoft Excel
- Powerpoint
- Microsoft Word
- Customer Relationship Management (CRM)
- Negotiation & Closing Skills
- Sales Forecasting & Reporting
- Product Knowledge & Solution Selling
- Data Analysis
- CRM software proficiency
- Sales tactics
Leadership Experience
- Microsoft Office Excel Intermediate, 12/2022
- Best Customer Service Employee, 11/2018
- High Impact Customer Service & Complaint Handling Skills, 10/2018
- Professional Telephone Handling Skills, 09/2016
- Inspiring Winning Culture & Performance in Logistic Segment, 08/2014
- Fundamentals of Logistic Customer Service, 10/2013
Timeline
Bachelor of Business - Business Management
Wawasan Open University
01.2021 - 01.2022
Key Account Manager – Indoor Sales
Aramex Logistics & Freight Forwarding
Customer Service
Aramex Logistics & Freight Forwarding
Cashier and Waitress
Hilton
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