Chor Huan Lee (Joanna)
Project Management Specialist
Puchong, Selangor
Summary
Adaptable Senior Project Management Consultant with 6+ years of managing complex projects and programs to deliver exceptional service to clients. Well-versed in financial management and consulting to meet strategic goals and objectives. Detail-oriented with excellent project building and leadership skills to carry out complex contractual and administrative tasks under tight deadlines with confidence and enthusiasm.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Risk Advisory Senior Consultant (PMO)
Deloitte SEA Services Sdn Bhd
Kuala Lumpur
10.2022 - Current
- Provided detailed project status updates to stakeholders and executive management.
- Identify and/or develop frameworks and methodologies that project management will be comprehensive and consistent across different initiatives
- Developed internal project management process and communications to facilitate successful operations.
- Analyzed project performance data to identify areas of improvement.
- Monitored project progress, identified risks and took corrective action as needed.
PMO Analyst
Johnson Matthey Services Sdn Bhd
Kuala Lumpur
01.2021 - 10.2022
- Developed and implemented project plans and budgets to ensure successful execution.
- Managed projects from procurement to commission.
- Monitored project performance to identify areas of improvement and make adjustments.
- Prepared and charted data and metrics for detailed status reports.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Monitored project progress, identified risks and took corrective action as needed.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
Business Operation Executive (Project Management)
NTT Malaysia DBS Sdn Bhd
Cyberjaya
10.2018 - 12.2020
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepared annual budgets with controls to prevent overages.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept corporate and client information confidential, adhering to data safety measures.
- Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Facilitated workshops to collect project requirements and user feedback.
- Sourced, vetted and managed vendors needed to accomplish project goals.
IT Support Consultant
DXC Technology
Cyberjaya
11.2013 - 08.2014
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Installed and configured operating systems and applications.
- Generated reports to track performance and analyze trends.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Business Support Consultant (Intern)
Deloitte Touche Tohmatsu
Kuala Lumpur
10.2012 - 12.2012
- Serving a portfolio of sizeable multinational clients relating to people advisory and consultancy on immigration support, not limit to Visa Application.
- Undertook extensive research to develop an understanding of various legislation and regulation relevant to client's requirement.
- Responsible for documentation preparation and submission in regard to EP, PVP. SP, and Long-Term Social Visit Pass for expatriate working in Malaysia.
Education
Master of Science - Project Management
Universiti Tunku Abdul Rahman
MY 01.2014 - 08.2016
Bachelor of Arts - Entrepreneurship
Universiti Tunku Abdul Rahman
MY 01.2010 - 03.2013
Skills
Project Status Reports
Budget administration
Data analysis
Staff Management
MS Excel
Gantt Charts
Project Management
Project planning and development
Contract Management
Project Documentation
Certification
ITIL V4 Foundation
Accomplishments
Champion - In Campus Business Strategy Game (2015)
Business Strategy Game Global Top 25 Performer (2015)
Timeline
Risk Advisory Senior Consultant (PMO)
Deloitte SEA Services Sdn Bhd
10.2022 - Current
PMO Analyst
Johnson Matthey Services Sdn Bhd
01.2021 - 10.2022
ITIL V4 Foundation
01-2020
Business Operation Executive (Project Management)
NTT Malaysia DBS Sdn Bhd
10.2018 - 12.2020
Master of Science - Project Management
Universiti Tunku Abdul Rahman
01.2014 - 08.2016
IT Support Consultant
DXC Technology
11.2013 - 08.2014
Business Support Consultant (Intern)
Deloitte Touche Tohmatsu
10.2012 - 12.2012
Bachelor of Arts - Entrepreneurship
Universiti Tunku Abdul Rahman
01.2010 - 03.2013