Chor Huan Lee (Joanna)
Project Management Specialist
Puchong, Selangor
Summary
Adaptable Senior Project Management Consultant with 6+ years of managing complex projects and programs to deliver exceptional service to clients. Well-versed in financial management and consulting to meet strategic goals and objectives. Detail-oriented with excellent project building and leadership skills to carry out complex contractual and administrative tasks under tight deadlines with confidence and enthusiasm.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Risk Advisory Senior Consultant (PMO)
Deloitte SEA Services Sdn Bhd
Kuala Lumpur
10.2022 - Current
- Provided detailed project status updates to stakeholders and executive management.
- Identify and/or develop frameworks and methodologies that project management will be comprehensive and consistent across different initiatives
- Developed internal project management process and communications to facilitate successful operations.
- Analyzed project performance data to identify areas of improvement.
- Monitored project progress, identified risks and took corrective action as needed.
PMO Analyst
Johnson Matthey Services Sdn Bhd
Kuala Lumpur
01.2021 - 10.2022
- Developed and implemented project plans and budgets to ensure successful execution.
- Managed projects from procurement to commission.
- Monitored project performance to identify areas of improvement and make adjustments.
- Prepared and charted data and metrics for detailed status reports.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Monitored project progress, identified risks and took corrective action as needed.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
Business Operation Executive (Project Management)
NTT Malaysia DBS Sdn Bhd
Cyberjaya
10.2018 - 12.2020
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepared annual budgets with controls to prevent overages.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept corporate and client information confidential, adhering to data safety measures.
- Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Facilitated workshops to collect project requirements and user feedback.
- Sourced, vetted and managed vendors needed to accomplish project goals.
IT Support Consultant
DXC Technology
Cyberjaya
11.2013 - 08.2014
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Installed and configured operating systems and applications.
- Generated reports to track performance and analyze trends.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Business Support Consultant (Intern)
Deloitte Touche Tohmatsu
Kuala Lumpur
10.2012 - 12.2012
- Serving a portfolio of sizeable multinational clients relating to people advisory and consultancy on immigration support, not limit to Visa Application.
- Undertook extensive research to develop an understanding of various legislation and regulation relevant to client's requirement.
- Responsible for documentation preparation and submission in regard to EP, PVP. SP, and Long-Term Social Visit Pass for expatriate working in Malaysia.
Education
Master of Science - Project Management
Universiti Tunku Abdul Rahman
MY 01.2014 - 08.2016
Bachelor of Arts - Entrepreneurship
Universiti Tunku Abdul Rahman
MY 01.2010 - 03.2013
Skills
Project Status Reports
Certification
ITIL V4 Foundation
Accomplishments
Champion - In Campus Business Strategy Game (2015)
Business Strategy Game Global Top 25 Performer (2015)
Timeline
Risk Advisory Senior Consultant (PMO)
Deloitte SEA Services Sdn Bhd
10.2022 - Current
PMO Analyst
Johnson Matthey Services Sdn Bhd
01.2021 - 10.2022
ITIL V4 Foundation
01-2020
Business Operation Executive (Project Management)
NTT Malaysia DBS Sdn Bhd
10.2018 - 12.2020
Master of Science - Project Management
Universiti Tunku Abdul Rahman
01.2014 - 08.2016
IT Support Consultant
DXC Technology
11.2013 - 08.2014
Business Support Consultant (Intern)
Deloitte Touche Tohmatsu
10.2012 - 12.2012
Bachelor of Arts - Entrepreneurship
Universiti Tunku Abdul Rahman
01.2010 - 03.2013
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