Summary
Overview
Work History
Education
Skills
References
SOFTWARE
Timeline
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JOACHIM MARTIN DAVESSY HENDRY

Technical Specialist
Kuala Lumpur

Summary

Experienced Technical Specialist at Allianz Partner overseeing operations in Malaysia and the Philippines. Dedicated to enhancing daily performance, training new team members, and ensuring excellent customer service. Collaborate with global team in Dublin to maintain consistent product knowledge and service standards. Pursuing MBA at National University of Malaysia to enhance leadership, strategy, and financial decision-making skills. Skilled in mentoring, problem-solving, and making a positive impact on team and customers.

Overview

8
8
years of professional experience
4
4
Languages

Work History

Technical Specialist

Allianz Partners
06.2023 - Current
  • I currently oversee the operations on the call floor, ensuring smooth day-to-day performance and service delivery. My responsibilities include generating and analyzing daily performance statistics, followed by creating actionable plans based on the results to drive continuous improvement.
  • I play an active role in mentoring new joiners and conducting quality audits on emails and calls handled by the wider team, to maintain high service standards. I focus strongly on enhancing customer experience, identifying opportunities to improve how we engage and support our clients.
  • In addition, I support workforce management and collaborate closely with our central auditing team in Dublin. Together, we ensure that technical knowledge and product guidelines are accurately implemented across the region, and that our practices remain aligned with global standards.

Senior Care Advisor

Allianz Partners
05.2022 - 06.2023
  • Served as a Care Advisor at Allianz Partners, where I guided clients through their medical insurance plans, offering personalized advice to meet their unique needs. My role encompassed assisting with claims processing, ensuring clients understood their coverage options, and providing clear, accurate information. By delivering exceptional customer service, addressing inquiries, and resolving issues promptly, I played a key role in building client trust, and enhancing overall satisfaction with our services.

Senior Paramedic

Lentor Ambulance Pte Ltd
06.2018 - 04.2022
  • I worked as a Senior Paramedic at Lentor Ambulance Pte. Ltd. Delivering critical pre-hospital care and leading ambulance teams in high-pressure emergency situations. My responsibilities included responding promptly to emergency calls, conducting comprehensive patient assessments, recording vital information, and ensuring patient safety and comfort. Demonstrated strong leadership and the ability to remain composed under stress while providing high-quality medical care. Additionally, I actively participated in ongoing skills development and training to stay current with the latest medical practices and protocols.

Head of Operation Department

SP Care Sdn Bhd
04.2017 - 05.2018
  • Served as the Head of Radiography at SP Care Sdn Bhd, where I managed and led the radiography department to deliver high-quality diagnostic imaging services. My role encompassed overseeing daily operations, implementing strategic initiatives, ensuring compliance with healthcare regulations, and maintaining the optimal functionality of medical equipment. I played a key role in staff training and development, fostering a skilled and motivated team. Collaborated closely with healthcare professionals to enhance patient care, drive innovation, and improve operational efficiency, contributing significantly to the department's success and overall organizational goals.

Education

MBA - Business Administration

National University of Malaysia
Kuala Lumpur, Malaysia
12-2027

Bachelor of Science (Hons) - Paramedic Science

Asia Metropolitan University
Kuala Lumpur, Malaysia
09-2018

Diploma - Medical Imaging

Asia Metropolitan University
Kuala Lumpur, Malaysia
09-2014

Skills

Microsoft Office Suites

Salesforce

Adobe

Cisco Jabber/ Verint

E-gain

Veridium app

SPSS

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References

Ambrin, Iqbal, Operation Manager, ambrin.iqbal@allianz.com, +60-19 627 2818, Allianz Partners, Kuala Lumpur, Malaysia

SOFTWARE

  • Microsoft Office Suite
  • Adobe Photoshop
  • Sales Force
  • SPSS
  • Citizen
  • One AD
  • Avaya Systems
  • CUIC
  • Verint
  • E-gain (email app)

Timeline

Technical Specialist

Allianz Partners
06.2023 - Current

Senior Care Advisor

Allianz Partners
05.2022 - 06.2023

Senior Paramedic

Lentor Ambulance Pte Ltd
06.2018 - 04.2022

Head of Operation Department

SP Care Sdn Bhd
04.2017 - 05.2018

MBA - Business Administration

National University of Malaysia

Bachelor of Science (Hons) - Paramedic Science

Asia Metropolitan University

Diploma - Medical Imaging

Asia Metropolitan University

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JOACHIM MARTIN DAVESSY HENDRYTechnical Specialist