JIWASRI RAJAGOPAL
Kajang,10
Summary
I'm seeking to get a position where I can apply my knowledge in finance, astounding relational abilities and analytical capability to fulfill the designated position in your organization and be one of the key contributors in the company's growth. Also, I'm a consistent, hardworking, highly motivated person always been open to new ideas and as a Finance student, continuous learning and personal skill improvement is my driving force. I am very flexible and readily open to learning and looking forward to working on new and exciting projects.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
Work History
CONVERSATIONAL BANKER
HSBC Electronic Data Processing
04.2023 - Current
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
CUSTOMER SERVICE REPRESENTIVE
HSBC DATA PROCESSING
08.2019 - 04.2023
- Maintaining positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing products inside and out so that can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on efficiency of customer service process
- Managing team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
CO CREATOR /PROJECT TEAM MEMBER
STARTUP TRIBE
04.2019 - 07.2019
- Turning communal problems into marketable solutions by using research based methodology
- Produced high-quality documents, spread sheets and presentations for internal and customer-facing needs using google spread sheet and document.
DATA ENTRY
SCICOM SDN BHD
05.2017 - 07.2018
- Used KDPH to enter over 3500 pieces of data over, maintaining 99.81% Accuracy
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Kept optimal quality levels to prevent critical errors and support team performance target
DATA ENTRY
SIGMAX E SERVICES SDN BHD
- 10.2014
- Digital media processing and categorized images
Education
SIJIL PELAJARAN MALAYSIA -
SMK JALAN BUKIT, SMKJB
01.2008 - 12.2012
FOUNDATION IN MANAGEMENT AND BACHELOR OF FINANCE -
MULTMEDIA UNIVERSITY CYBERJAYA
06.2013 - 07.2019
Skills
Teamwork
Fast Learner
Adaptability
Ability to Work in a Team
Computer Skills
Microsoft Office Word
Microsoft PowerPoint
Microsoft Excel
Microsoft Office
English
Malay
Tamil
New Account Setup
Details
017-8661606, jiwasri1@gmail.com
Salarydetails
RM 4500
References
NAME : SHANIREH BINTI KAMALUDEEN
POSITION : TEAM MANAGER
CONTACT NUMBER : 016 396 6640
Extracurricular Activities
Crew (protocol) for Pritinggam 2015 (Intervarsity Debate Competition). Assistant of Debate competition for Muttamizh Vizha 2015 (Tamil Literacy Competition). Assistant Head of protocol (protocol) for Show Choir Club's Night. Volunteered Standard Chartered KL Marathon. Crew (Marketing,promotion and Ticketing) Moksha 3 Volunteered Human Resource Assignment Performer for Convofest 2016 Crew (protocol) for ISS Night Crew (security) for Pritinggam 2016 Volunteered Graduation and Concert Day Crew (protocol) for Diwali Night Volunteered Standard Chartered KL Marathon Assistant Head of Registration of Muttamizh Vizha 2016 Volunteered Malaysian largest handprint Malaysian book of records 2015
Timeline
CONVERSATIONAL BANKER
HSBC Electronic Data Processing
04.2023 - Current
CUSTOMER SERVICE REPRESENTIVE
HSBC DATA PROCESSING
08.2019 - 04.2023
CO CREATOR /PROJECT TEAM MEMBER
STARTUP TRIBE
04.2019 - 07.2019
DATA ENTRY
SCICOM SDN BHD
05.2017 - 07.2018
FOUNDATION IN MANAGEMENT AND BACHELOR OF FINANCE -
MULTMEDIA UNIVERSITY CYBERJAYA
06.2013 - 07.2019
SIJIL PELAJARAN MALAYSIA -
SMK JALAN BUKIT, SMKJB
01.2008 - 12.2012
DATA ENTRY
SIGMAX E SERVICES SDN BHD
- 10.2014
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