Jiven Raj
Restaurant Supervisor (PIC)
Kajang
Summary
Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced restaurant manager passionate about food and beverages as well as customer service. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales. Ready to take up new challenges in any role to prove performance excellence in any field.
Overview
2
2
years of professional experience
1
1
Language
Work History
Restaurant Supervisor
Isetan The Japan Store
05.2023 - Current
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Controlled food costs and managed inventory.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Developed marketing strategies to increase brand visibility in the local community, attracting new customers.
- Evaluated vendor relationships periodically, seeking competitive pricing options while maintaining high-quality product standards.
- Set and oversaw weekly and special event menu plans.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Organized implementation of new banners, displays, and menus.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Floor Captain
Genting Malaysia Berhad
03.2022 - 07.2023
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Contributed to the development and implementation of new menu offerings, ensuring a seamless transition for both staff and customers during rollouts.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Increased overall efficiency in service delivery by identifying areas for improvement and implementing necessary changes in processes or team structure.
- Trained new employees on restaurant policies, menu items, and service standards, leading to increased staff competency.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Maintained a clean and organized dining area by overseeing table setups, clearing, and bussing throughout each shift.
Education
No Degree - Malaysian Certificate Education
SMK Saujana Impian
Kajang, Selangor, Malaysia 04.2001 -
Skills
Special Menu Planning
undefinedAdditional Information
References:-
Mr.Pavi (Floor Manager)
ISetan The Japan Store
011-61508011
Pavitrrhajsilvaraju@gmail.com
Timeline
Restaurant Supervisor
Isetan The Japan Store
05.2023 - Current
Floor Captain
Genting Malaysia Berhad
03.2022 - 07.2023
No Degree - Malaysian Certificate Education
SMK Saujana Impian
04.2001 -
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