Jivanraj Sundrarajoo
Kuala Lumpur
Summary
I will give my best in my professional pursuit for overall benefit and growth of the company that I serve as well as earn a job which provides me job satisfaction and self-development which will help me to achieve personal and organizational goals
Overview
12
12
years of professional experience
1
1
Certification
Work History
Grab Rider
Grab Malaysia
Kuala Lumpur
06.2020 - Current
- To accept orders that is auto assigned via Grab mobile application
- To collect and deliver food as instructed in the mobile application
- To ensure food and beverages prepared by the restaurant matches order details
- To make sure order placed by customer are delivered in a timely manner
- Advice customers to get in touch with customer service representative should there be any issues with their order after delivery
- To prepare change for orders that are paid in cash
Field Collector
Indah Water Konsortium (IWK)
Cheras, Kuala Lumpur
11.2022 - 09.2024
- Deliver physical Indah Water bills to both individual and corporate customers in assigned areas.
- Gather and update customer details (e.g., phone numbers) for record-keeping purposes.
- Capture and submit photos of unoccupied or vacant units as proof of non-delivery.
- Take photos of delivered bills along with the respective units to confirm successful distribution.
- Maintain and update a report at the end of each shift, detailing (Locations/addresses covered, bill reference codes, delivery status (successful, pending, or failed), type of customer (individual or corporate).
- Attach all necessary photos as supporting evidence within the daily report for verification purposes.
- Follow Indah Water’s standard operating procedures (SOPs) and ensure timely and accurate bill distribution.
- Report any delivery issues, incorrect addresses, or other concerns to the relevant department for resolution.
Despatch Cum Administrator
Versatile Management & Consultants (M) Sdn Bhd
Cheras, Kuala Lumpur
03.2017 - 05.2020
- Process visa application for business clients and individual expatriates including their dependent traveling to Malaysia for work purpose and leisure
- Process student pass application for foreign students studying in Malaysia
- Liaise with government bodies (Immigration) to process the documents on a timely manner
- Obtain certification of documents from Ministry of Home Affairs for application from certain commonwealth countries
- To ensure the visa applicants' personal details are protected at all time
- To deliver excellent customer service and manage the needs of our customers (expatriates and business clients) through our communication channels (phone, email, and face to face)
- Professionally handle high volume of inquiries from clients and customers
- To liaise with Manager on new processes for work permit application
- Perform administrative duties such as filing, paperwork, printing and organizing documents whenever required
- To demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times
- Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc
Supervisor
JMR Transportation Services
Kuala Lumpur
01.2016 - 02.2017
- Map out driving routes ahead of time to determine the most expedient trip
- Pick up clients from the place and at the time they've requested
- Listen to traffic and weather reports to stay up-to-date on road conditions
- Adjust the route to avoid heavy traffic or road constructions, as needed
- Ensure the car seats are clean and comfortable for all riders
- Schedule regular car service appointments and report any issues
- Manage other junior drivers to ensure they adhere to the pick up timing
- To set up a quick briefing with all drivers before shift starts
- Report any issues to manager in regards of driver welfare or vehicle issue
Usher
Golden Screen Cinemas (Malaysia)
Kuala Lumpur
01.2013 - 01.2015
- To check and validate tickets
- To greet customers and help them locate the theaters and seating
- To ensure auditoriums and restrooms are clean and maintained
- To change movie posters and signage when necessary
- To monitor audiences for age-restricted films and resolve disruptive customer behavior
Education
Diploma - Hotel Management
CQ Breyer Malaysia
Kuala Lumpur, Malaysia01.2016
Skills
- Adaptability
- Leadership
- Ability to Work in a Team
- Ability to Multitask
- Ability to Work Under Pressure
- Communication Skills
References
- Mr Edward, Owner, JMR Transportation Services, +60109150294
- Mr Mitran, Manager, Versatile Management & Consultants (M) Sdn Bhd, mitran.lingam0509@gmail.com, +60172048095
Hobbies and Interests
- Playing EA Games
- Binge-watching
- Car and Bike enthusiast
Languages
- English
- Malay
- Tamil
Personal Information
- Date of Birth: 11/27/95
- Nationality: Malaysian
- Driving License: B2, D
Certification
- B2, D
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Malay
Upper Intermediate (B2)
B2
Timeline
Field Collector
Indah Water Konsortium (IWK)
11.2022 - 09.2024
Grab Rider
Grab Malaysia
06.2020 - Current
Despatch Cum Administrator
Versatile Management & Consultants (M) Sdn Bhd
03.2017 - 05.2020
Supervisor
JMR Transportation Services
01.2016 - 02.2017
Usher
Golden Screen Cinemas (Malaysia)
01.2013 - 01.2015
Diploma - Hotel Management
CQ Breyer Malaysia
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