Summary
Overview
Work History
Education
Skills
Websites
References
Certification
ADDITIONAL INFO
ADDITIONAL INFO
Timeline
Generic
Jivakaran Balasubramaniam

Jivakaran Balasubramaniam

Kuala Lumpur

Summary

I have close to 10 years of experience in the IT industry, with over 8 years specializing in SAP across functional support, configuration, data migration, and rollout implementations. My core expertise lies in SAP Material Management (MM), with strong exposure to integrated modules within SAP and external systems. Beyond technical capabilities, I have developed a solid foundation in end-to-end solution delivery from gathering business requirements to testing, training, and production support. I aim to ensure that implementations are not only delivered on time and within scope but also operate efficiently post-rollout, in full alignment with security, governance, and compliance requirements.

Overview

10
10
years of professional experience
1
1
Certification

Work History

SAP Consultant (MM)

Intel Technology Sdn Bhd
02.2023 - Current
  • Deliver Level 3 support for Intel Malaysia’s logistics processes, covering the full lifecycle from problem definition, solution configuration, testing, deployment, and hypercare support.
  • Develop comprehensive test plans for internal testing, SIT, and UAT to ensure smooth deployment prior to go-live. Validate test results, coordinate defect resolution, and ensure cutover activities are properly planned and executed for a seamless transition into production.
  • Facilitate and coordinate complex integrations between SAP, middleware, and external platforms such as E2open and OpenText, collaborating cross-functionally with internal teams and external vendors to ensure seamless and reliable data exchange.
  • Manage end-to-end delivery of SAP Materials Management support services, including incident resolution, service request fulfilment, change implementation, and ticket lifecycle oversight consistently driving SLA compliance and enhancing service quality.
  • Lead and mentor the Level 2 support team, enforcing escalation protocols and validating issue qualifications to optimize escalation processes, reduce resolution times, and elevate team performance.
  • Conduct knowledge transfer sessions post-deployment of new objects and enhancements to equip L2 support teams, while delivering demonstrations and training to suppliers and business partners to ensure smooth adoption and operational continuity
  • Utilize strong analytical and problem-solving skills to proactively identify and resolve recurring issues through root cause analysis (RCA), implementing preventive measures that improve system stability and reduce downtime.
  • Lead cross-functional enhancement projects, coordinating efforts across diverse business units to ensure timely delivery of critical milestones and exceeding project objectives.
  • Demonstrate exceptional verbal and written communication skills, enabling effective facilitation of business and technical discussions, clear documentation of solutions, and productive collaboration across all organizational levels.

SAP Consultant (MM)

Petronas Digital Sdn Bhd
09.2018 - 02.2023
  • Involved in the SAP implementation for the Pengerang Petrochemical Complex, with a focus on the Non-Hydrocarbon Material Management process. Provided on-site post-go-live hypercare support to ensure system stability and user readiness.
  • L2 support of material management module for RAPID project that includes day to day support, minor and major enhancements to cater to changing business requirements.
  • Lead MM functional to support internal project for Petronas Chemicals requirement to add new plants, storage locations and change of batch logic as part of business improvement project.
  • Provide L2 support for Petronas Chemicals with integration between different modules, different SAP servers and multiple third-party solutions using middleware such as EAI, ESB and also IDOC.
  • Preparing, coordinating, and implementing training in the Material Management module (Training of key-user / 1st and 2nd level support)
  • Preparing and implementing test scenarios and documentations as well as preparing decision-related documents and Change Requests in the MM area
  • Work closely with FIORI consultant to analyze requirements to implement FIORI analytics reporting capabilities
  • Perform Production Acceptance review and negative testing as final verification before any changes go into production

SAP Associate (MM)

EY Brightere
07.2017 - 09.2018
  • Provided L1 and L2 functional support to end users for the SAP MM application functional area for multiple clients
  • Carry out business process mapping as well as SAP system integration and automation
  • Proven experience in translating business requirements into SAP solutions / in working with the business in understanding and delivering business process improvements
  • Execute and assist in the data migration activities for the companies which are adopting the new SAP platform
  • Assist in conducting Fiori tiles activation for ongoing project

SAP Intern (MM)

Deloitte Consulting
02.2017 - 06.2017
  • Supported full spectrum activities in implementing the complete life cycle of the SAP system for Interflour Holdings (M) Sdn Bhd
  • Assisted in carrying out cleansing of the master data including removal of redundant information as well as merging duplicate data
  • Ensured smooth migration from the legacy system to the new SAP system

Customer Service Professional

Shell Business Service Centre
11.2015 - 08.2016
  • Managed end to end first line customer enquiries in line with set processes and service level agreements covering order management, returned product and documentations, business enquiries, delivery status as well as disputes
  • Successfully improved the KPI scores for both Queue Abandon Rate and Call Response Rate from Red to Green within a space of one month through in-depth analysis of call trends as well as positioning of staffs based on skills and strengths
  • Spearheaded the simplification of the fuel tanker diversion processes to successfully reduce operation costs by US$13,860
  • Collaborated within a team in developing a pocket portal for employees to reduce the time needed to access relevant information online hence reducing drop call rates while increasing efficiencies

Education

Bachelor of Commerce - Double Major in Management & Marketing

Curtin Sarawak Malaysia
12.2014

Secondary education - undefined

Victoria Institution
12.2008

Skills

  • Articulate value proposition and identify identify main components of SAP for sourcing and procurement
  • Configure account determination and valuation
  • Execute and configure major procurement processes
  • Execute features and leverage innovation supporting optimized procurement
  • Identify and configure master data and organizational structure
  • Identify and process inventory management functions
  • Perform and configure invoice verification
  • Set up and run consumption based planning

Websites

References

AMIR ERWAN BIN, AHMAD KHALILI, SAP MM Senior Consultant, amir.khalili@petronas.com.my, +60166242580, Petronas ICT Sdn Bhd

Certification

  • SAP Certified Application Associate - Procurement with SAP ERP 6.0 EHP6
  • Certificate ID: 0016514160

ADDITIONAL INFO

Languages: English & Malay (Excellent in both written & spoken)

ADDITIONAL INFO

Microsoft Office Suite (Word, Excel, PowerPoint)

Timeline

SAP Consultant (MM)

Intel Technology Sdn Bhd
02.2023 - Current

SAP Consultant (MM)

Petronas Digital Sdn Bhd
09.2018 - 02.2023

SAP Associate (MM)

EY Brightere
07.2017 - 09.2018

SAP Intern (MM)

Deloitte Consulting
02.2017 - 06.2017

Customer Service Professional

Shell Business Service Centre
11.2015 - 08.2016

Secondary education - undefined

Victoria Institution

Bachelor of Commerce - Double Major in Management & Marketing

Curtin Sarawak Malaysia

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Jivakaran Balasubramaniam