Jin Qian Oh

- Managed both Shopee and Lazada Store

- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.

- Put together realistic budgets based upon costs and fees for successfully operating business.

- Performed in-depth competitor reviews to check competitor activities with ad placement, keyword use, placement bids and landing pages.

- Identified appropriate KPIs and reported key metrics from digital campaigns.
- Performed in-depth competitor reviews to check competitor activities with ad placement, keyword use, placement bids and landing pages.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.

- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.