Summary
Overview
Work History
Education
Skills
Timeline
Generic
LOOI JING XIANG

LOOI JING XIANG

Cheras,Kuala Lumpur

Summary

Highly motivated and adaptable professional with a strong desire to continuously learn and grow. Thrives in dynamic environments, embracing new responsibilities and challenges. Committed to acquiring new skills, techniques, and knowledge to stay ahead in a rapidly evolving industry. Passionate about personal and professional development, seeking opportunities to contribute to the success of a forward-thinking organization.

Overview

8
8
years of professional experience
4
4
Languages

Work History

Meta Customer Service

Concentrix
02.2025 - 05.2025

- Provide support to businesses using Meta's advertising platform to help them managing ad accounts, including setting up, optimizing, and troubleshooting.
- Provides information on Meta's Advertising Standards and guidance to improve ad performance to reach the right audience

KuCoin Customer Service

Global Wisdom Company
11.2024 - 01.2025

- Provide clear and concise answers to customer questions, including those about cryptocurrencies, blockchain technology, and platform features.

- Help users resolve technical problems, account issues, and other concerns related to cryptocurrency platform

Airbnb Customer Service Executive

TDCX
02.2024 - 11.2024

- Manage large amount of inbound calls and emails about travel inquiry

- Take ownership in solving customer issues, inquiries and complaint

Reason to leave: Company Restructuring

Teacher

Little Dragon Learning Centre
05.2023 - 08.2023

- Design a full schedule of activities and discover suitable teaching material

- Holding regular parent-teacher meetings to address any issues, concerns, or parent complaints

Reason to leave: Change field and environment

Content Reviewer

Accenture
04.2021 - 05.2023

- Responsible for analyzing and reviewing content in given time in accordance to the policies set by the client

- Maintain optimum utilization and perform high quality review

Reason to leave: Contract end

Customer Experience Specialist - Cantonese Team

Agoda
02.2020 - 06.2020

- Managing large amounts of inbound and outbound calls about travel inquiries.

- Take ownership for effectively solving customer issues, complaints and inquiries

Reason to leave: Company retrenchment

Executive - Customer Service

Aegis Bpo
04.2019 - 02.2020

- To solve seller issues, complaints and inquiries when selling item in Amazon

- To take ownership by solving customer issues, complaints and inquiries about travel

Reason to leave: Got a better offer from Agoda

Internee

Edu Mandarin
05.2017 - 08.2017

- To teach Mandarin as second languages and develop interactive instructional programs to engage students in learning process

Education

Bachelor of (Hons) - Chinese Studies

Universiti Tunku Abdul Rahman
01.2014 - 2018.01

Foundation - Art & Social Science Program

Foundation Utar Kampar
01.2013 - 2014.01

Sijil Pelajaran Malaysia (SPM) - undefined

SMK Gunung Rapat
01.2011 - 2012.01

Skills

Positive interpersonal relations

Dependable and responsible

Multitasking Abilities

Flexible and adaptable

Problem-solving

Positive interpersonal relations

Timeline

Meta Customer Service

Concentrix
02.2025 - 05.2025

KuCoin Customer Service

Global Wisdom Company
11.2024 - 01.2025

Airbnb Customer Service Executive

TDCX
02.2024 - 11.2024

Teacher

Little Dragon Learning Centre
05.2023 - 08.2023

Content Reviewer

Accenture
04.2021 - 05.2023

Customer Experience Specialist - Cantonese Team

Agoda
02.2020 - 06.2020

Executive - Customer Service

Aegis Bpo
04.2019 - 02.2020

Internee

Edu Mandarin
05.2017 - 08.2017

Bachelor of (Hons) - Chinese Studies

Universiti Tunku Abdul Rahman
01.2014 - 2018.01

Foundation - Art & Social Science Program

Foundation Utar Kampar
01.2013 - 2014.01

Sijil Pelajaran Malaysia (SPM) - undefined

SMK Gunung Rapat
01.2011 - 2012.01
LOOI JING XIANG