Jing Ru Tan
Front Office
NO-G1 402 WANGSA MAJU SEKSYEN 2, SETAPAK, 53300 KUALA LUMPUR
Summary
Dynamic hospitality professional with extensive experience at Amari Kuala Lumpur, excelling in customer relations and team collaboration. Proven track record of enhancing guest experiences through personalized service and effective complaint resolution. Proficient in the Opera Cloud System, consistently driving revenue through upselling techniques and ensuring memorable stays for VIP guests.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Amari Host
Amari Kuala Lumpur
12.2024 - Current
- Managed VIP and ONYX Rewards guest experiences to ensure personalized and high- standard service.
- Handled guest complaints effectively and professionally, ensuring customer satisfaction.
- Prepared room decoration for special occasion guest to made their stay more memorable.
Front Desk Receptionist
Amari Kuala Lumpur
08.2022 - 12.2024
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Promoted additional services offered by the hotel for increased revenue generation through upselling techniques.
Service Crew
Michelin Cuisine Sdn Bhd (The Qing Restaurant)
01.2022 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Butler
Resorts World Genting
02.2019 - 01.2022
- Making sure to double-check and set up welcome items in the Penthouse for VIP arrivals, to ensure their stay is as memorable as possible.
- Taking care of VVIP guest and boss laundry, collecting it when needed and making sure it’s returned on time.
- Providing room service to guests with attention to detail.
- Handling phone calls from guests in a professional and prompt manner.
Education
Diploma - Hospitality Management
Tunku Abdul Rahman University College
Kuala Lumpur, Malaysia 04.2001 -
Skills
Team collaboration
Customer relations
Customer-focused telephone handling
Server support - Opera Cloud System
Reference
- Dahrin Merican (Assistance Front Office Manager)
Mobile: 60 172122697
- Fitri Ambrose (Front Office Manager)
Mobile: 60 127213610
Timeline
Amari Host
Amari Kuala Lumpur
12.2024 - Current
Front Desk Receptionist
Amari Kuala Lumpur
08.2022 - 12.2024
Service Crew
Michelin Cuisine Sdn Bhd (The Qing Restaurant)
01.2022 - 08.2022
Butler
Resorts World Genting
02.2019 - 01.2022
Diploma - Hospitality Management
Tunku Abdul Rahman University College
04.2001 -
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