Jing Jie Ooi
Senior Marketing Executive
Perai
Summary
Dynamic marketing professional with a proven track record at JUF GAMING, enhancing customer engagement through targeted social media campaigns. Skilled in SEO optimization and Facebook Ads, I leverage analytical insights to drive traffic and foster loyalty, while resolving customer issues with empathy to boost satisfaction and retention.
Overview
8
8
years of professional experience
Work History
Senior Marketing Executives
JUF GAMING
01.2023 - Current
- Enhanced customer engagement through the implementation of targeted social media campaigns and content strategies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Troubleshot with end-users and development teams to reproduce, investigate and debug software.
Software Sales Representative
AFB Good Game
01.2022 - 01.2023
- Expanded market presence with targeted prospecting and lead generation activities.
- Implemented effective negotiation tactics, securing favorable contract terms for both clients and the company.
Digital Marketing Executive
AB33
01.2019 - 01.2022
- Increased website traffic by implementing search engine optimization strategies and keyword research.
- Grew social media following with strategic outreach efforts, influencer partnerships, and engaging content curation.
- Utilized FB/Google Ads to set up, monitor and analyze content success and identify opportunities for content improvement.
Customer Service Executive
AB33
01.2017 - 01.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Education
High School Diploma -
Han Chiang University College of Communication
Penang, Malaysia 04.2001 -
Skills
Facebook Paid Ads
Timeline
Senior Marketing Executives
JUF GAMING
01.2023 - Current
Software Sales Representative
AFB Good Game
01.2022 - 01.2023
Digital Marketing Executive
AB33
01.2019 - 01.2022
Customer Service Executive
AB33
01.2017 - 01.2019
High School Diploma -
Han Chiang University College of Communication
04.2001 -
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