JIN CHAW TEH

• managing high performance team with various roles and responsibilities of 9 inclusive of lending hunters, lending farmers, wealth hunters & farmers.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• inculcate NTB hunting culture to grow the bank's based of SME customer being lending or wealth.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Managing port of 2 branch with total customer based of 3000 and accounting managing 800 lending + 1,200 wealth customer based.
• Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.

.

• responsible in bringing in NTB to the segment; being lending or wealth + forex.
• Uphold risk culture during solicitation.
• To growth customer from entry package to trade based port and to farm them to grow further with the bank.
• Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.

• Solicits hire purchase sales for the hire purchase centre.
• establish and maintain strong relationship with all sorts of automotive dealers for collaboration & referral.
• To achieve the KPIs on monthly basis and to ensure all loans booked in is able to disburse and materialise.

• Mitigated supply chain risks by proactively identifying potential disruptions and creating contingency plans accordingly.
• Maintained appropriate inventory levels based on management direction and customer demand.
• Prepared periodic purchasing and supply reports, verifying supply and establishing professional connections with vendor representatives.
• Collaborated with internal departments to identify product needs and specifications for optimal sourcing strategies.
• Negotiated with suppliers for favorable pricing, resulting in reduced costs and improved profit margins.

• Provided technical support to the production team, resolving issues promptly and minimizing downtime.
• Streamlined data collection methods for faster analysis and decision-making, enhancing overall productivity.
• Developed comprehensive reports on test findings, providing valuable insights for design improvements.

• Resolved issues quickly to maintain productivity goals.
• Coordinated with other departments to maintain smooth and efficient product flow.
• Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
• Optimized workflow through effective resource allocation and scheduling adjustments.