Jimmy Kee

• Directed and managed the overall I.T. operation, data security, and infrastructure for the hotel
• Developed and implemented the I.T. budget to meet corporate standards and initiatives
• Executed various projects and ensured objectives were achieved within given timeline
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Implemented and maintained technology and software budget.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
• Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
• Ensured compliance of all software with local government authorities and authenticity
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Built a secure infrastructure and enhanced user data security awareness via training session
• Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
• Planned and executed disaster recovery practices
• Deployed new hardware and software for users according to required configurations Conducted training on I.T. related topics
• Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
• Ensured compliance with all legal requirements and international standards such as GDPR and PCI-DSS
• Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.

• Handle all I.T related complaints and irregularities, including providing assistance to hotel guests and employees on computer issue
• Streamlined IT support processes for increased efficiency, reducing resolution times and improving user satisfaction.
• Maintain entire hotel computer network including internet connection for guests and employees
• Maintained accurate inventory records for all IT assets, facilitating efficient asset lifecycle management processes and informed procurement decisions.
• Evaluated emerging technologies for potential integration into existing systems, driving innovation and staying ahead of industry trends.
• Delivered comprehensive training programs for end-users on new software applications and hardware devices.
• Setting up computers and/or other hardware for employees and in-house function
• Liaise with hotel system vendors, to solve any problem as well as in term of updating, changes and etc to ensure that the system meets management's requirement
• Provide 24 hours standby system support
• Perform all I.T. purchasing process

E&O Hotel Expansion Project

• Design network infrastructure (both guest and admin network) for hotel new expansion
• Plan, design, and allocate all hardware including Server, Computer, PABX, and POS
• Coordinate with relevant contraction vendor, architect, consultant, and project team to ensure entire expansion project is on schedule
• Ensure all new purchases are within allocated budget
• Ensure all system (PMS, POS, and others) were implemented according to project timeline (Configuration, Training, and LIVE).

Lone Pine Hotel Renovation Project

• Setup temporary office at site for project team
• Work with contraction team to ensure all infrastructure in order according to plan
• Design and implement entire network infrastructure and telephone infrastructure
• Work with local service provider and other vendor to ensure minimum interruption during the entire renovation project
• Ensure all hardware and software deliver according to project timeline
• Plan entire system infrastructure, project timeline, system integration and budget.

• Install, configure and maintain hotel's hardware and software
• Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
• Set-up, modify and relocate network point for the entire network users in the office and guest rooms
• Maintained company intranet, streamlining internal communication processes.
• Provide 24 hours on-call
• Created and terminated user's accounts from start to finish in business applications.

Task Force to Shangri-La's Rasa Sayang Resort & Spa Pre-opening

• Setup new hotel system
• Ensure all new computers and printers are deliver, configure, label and distribute correctly
• Testing all system and network configuration is according to plan and policy
• Troubleshoot user's problem on ad-hoc basis
• Assisted in network maintenance, ensuring smooth connectivity for all users.