JILL MARION JOHN
MIRI
Summary
Enthusiastic and approachable, bringing strong communication and customer service skills. Quick learner with knack for building positive relationships and assisting customers effectively. Reliable team player with proactive approach to problem-solving. Demonstrates flexibility and eagerness to adapt to new challenges. Attentive to customer needs and ready for high tempo work. Delivers positive and professional service to people of different backgrounds.
Overview
3
3
years of professional experience
Work History
Sales Assistant
SUMMER CENTURY SDN BHD
MIRI, SARAWAK, MALAYSIA
05.2023 - 04.2026
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Handled customer returns, refunds and exchanges at customer service desk.
- Shared new products and promotions with customer to encourage sales.
- Organised stock room, ensuring easy access to products and efficient inventory management.
- Maintained an up-to-date knowledge of product features, benefits, and availability.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Met sales targets through proactive promotion and excellent customer service.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
Education
Certificate of Higher Education - SPM
SMK LUAK, MIRI
MIRI, SARAWAK 2014 - 2015
Skills
- Customer service
- Visual merchandising
- Sales support
- Inventory management
- Customer relationship management
- Product knowledge
- Team collaboration
- Problem solving
- Positive attitude
- Patience and empathy
- Multitasking efficiency
- Effective listening
- Cleanliness standards
- Stock control
- Stock counting
- Shelf stocking
- Resilient under pressure
- Complaint handling
- Computer literate
- Store opening and closing duties
- Stock room management
- Payment Processing
- Stress resilience
Timeline
Sales Assistant
SUMMER CENTURY SDN BHD
05.2023 - 04.2026
Certificate of Higher Education - SPM
SMK LUAK, MIRI
2014 - 2015