Jihee Kim
Selangor
Summary
As a highly motivated Korean in Malaysia, I am currently working as a Customer Support Specialist for the Korean market in Accenture KL. Understanding that communicating with Korean enterprises and providing support to customers and informing them about a product or service, I can say that I am suitable for the job.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Accenture
03.2023 - Current
- Promptly responded to inquiries and requests from clients.
- Ensures that appropriate actions are taken to resolve clients' problems and concerns
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Client Solution Specialist
Accenture
05.2022 - 03.2023
- Built relationships with customers and community.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Customer Support Specialist
Accenture
11.2011 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Elementary School Tutor
Korean School
08.2020 - 02.2022
- As history teacher for 74 students in under 5 grades, deliver lectures and tutorials.
- Maintained records of student assessments, tutoring activities and results.
- Graded and evaluated student assignments, papers, and course work.
Korean Society Secretariat
Korean Society
06.2020 - 04.2021
- Translate Malaysia News into Korean to help Korean people living in Malaysia.
- Translated 5 articles per day.
- Developed communication skills and English skills
Education
Korean Language & Culture -
Kyung Hee Cyber University
Seoul , Republic Of Korea02.2024
MBA -
Asia Pacific University of Technology & Innovation
Kuala Lumpur, Malaysia08.2022
Bachelor of Arts - Law
Semyung University
Jecheon, Republic Of Korea08.2015
Skills
- Microsoft PowerPoint
- Documentation
- IELTS score: Overall 65
Languages
Korean
Native language
English
Advanced
C1
Certification
- Korean Language Teacher Level 2 Certificate
Timeline
Customer Support Specialist
Accenture
03.2023 - Current
Client Solution Specialist
Accenture
05.2022 - 03.2023
Elementary School Tutor
Korean School
08.2020 - 02.2022
Korean Society Secretariat
Korean Society
06.2020 - 04.2021
Customer Support Specialist
Accenture
11.2011 - 05.2022
Korean Language & Culture -
Kyung Hee Cyber University
MBA -
Asia Pacific University of Technology & Innovation
Bachelor of Arts - Law
Semyung University
Similar Profiles
Uttara MerupulaUttara Merupula
Team Leader at AccentureTeam Leader at Accenture
Anchitha K RAnchitha K R
Senior Software Engineer at AccentureSenior Software Engineer at Accenture
PHANI TEJA NALLAMOTHUPHANI TEJA NALLAMOTHU
Senior Manager, Technology Architecture at AccentureSenior Manager, Technology Architecture at Accenture