JIE SHENG THAM

• Oversee daily operations of 16 Xiaomi Brand Stores in Kuala Lumpur.
• Analyze sales performance and customer data to improve results.
• Ensure adherence to Xiaomi’s VM and POSM standards.
• Lead new store setups
• Coordinate daily/weekly sales tasks and align store execution with dealer promotions.
• Organize in-store campaigns and promotional activities.

Achievements:

• Improved Mistore YOY sales by 35%.
• Lead new store setups (e.g., Bangsar Village 2, Mytown KL).
• Best performance regional in 2024

• Managed key areas: KLCC, Pertama Complex, Haniffa, Chow Kit.
• Achieved sales targets and maintained excellent dealer relationships.
• Deployed POSM, conducted product training, and supervised 8 promoters.
• Delivered monthly profit reports and market research.

Achievements:

• Improved YOY sales by 20%.
• Maintained average KPI achievement above 90%.

• Developed new market segments and retained key clients.
• Calculated sales commission for sales team of 3 representatives.
• Remain good relationship with existing clients and exploring new clients
• Managed delivery schedules and payment collection.

Achievement:

• Secured MNC clients with monthly sales of RM300K.

• Drove store sales and ensured superior after-sales service.
• Managed VM, retail operations, market research, and product training.
• Reported feedback and performance metrics to HQ.
• Sales, Merchandising, Analysis, Retail Ops, Training

• Samsung KLCC outlet
• Retail sales , Customer service

Achievement:

• Recorded highest store profit of RM56K.