Programming languages
Jie Ming Leong
Software Engineer
Singapore
Summary
Dynamic professional with a strong background in customer service and education, notably at Grab and Heritage Academy High School. Proven ability to enhance client satisfaction through punctuality and multilingual communication. Recognized for fostering relationships and promoting digital literacy, while effectively managing classroom engagement and supporting diverse learners.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Private Hire Driver
Grab
10.2022 - 10.2025
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Collaborated closely with dispatchers to receive route updates and address any concerns in realtime.
- Maintained strong working relationships with fellow drivers, sharing tips on improving routes or customer interactions when needed.
Teacher
Heritage Academy High School
01.2015 - 06.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
- Revamped school's library system, making it more accessible and user-friendly for students and staff.
- Promoted digital literacy by integrating technology into curriculum.
Teacher's Assistant
Primary School
07.2013 - 11.2014
- Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
Police Officer
Singapore Police Force
04.2008 - 05.2013
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
Education
Bachelor of Science - Mathematics
Singapore University of Social Sciences
Singapore 04.2001 -
Bachelor of Science - Info-Communication
Temasek Polytechnic
Singapore 04.2001 -
Skills
Passenger assistance
Customer service focus
Punctuality
Multilingual abilities
Software
Website design
Timeline
Private Hire Driver
Grab
10.2022 - 10.2025
Teacher
Heritage Academy High School
01.2015 - 06.2022
Teacher's Assistant
Primary School
07.2013 - 11.2014
Police Officer
Singapore Police Force
04.2008 - 05.2013
Bachelor of Science - Mathematics
Singapore University of Social Sciences
04.2001 -
Bachelor of Science - Info-Communication
Temasek Polytechnic
04.2001 -