Jia Yi Chua
E-commerce Platform Specialist
Kuala Lumpur,14
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Head of Business Development
LOVOC SDN BHD
01.2018 - Current
- Managed to bring the brand to Shopee Top 3 within 8 months, and generate 1mil revenue per month.
- Presented progress reports to executive leadership, sharing insights on performance metrics and growth indicators.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Increased revenue by developing and implementing strategic business development plans.
- Mentored junior team members, fostering their professional growth and skill development.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Communicated directly with customers and partners to build strong business networks and relationships.
Sales Executive
SVO Group
01.2017 - 12.2017
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Delivered exceptional customer service, resulting in high percentage of repeat business and client referrals.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
TAR University College
Setapak, Selangor, Malaysia 05.2014 - 05.2016
Skills
Team Leadership
Attention to Detail
Adaptability and Flexibility
Customer Trend Analysis
Team Recruiting and Onboarding
Sales process and strategy
Business Objective Analysis
Sales coordination
Order Management
Revenue Forecasting
Teamwork and Collaboration
Problem-solving abilities
Time Management
Team Leadership
Timeline
Head of Business Development
LOVOC SDN BHD
01.2018 - Current
Sales Executive
SVO Group
01.2017 - 12.2017
High School Diploma -
TAR University College
05.2014 - 05.2016