Jia Yi Chua
E-commerce Platform Specialist
Kuala Lumpur,14
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Head of Business Development
LOVOC SDN BHD
01.2018 - Current
- Managed to bring the brand to Shopee Top 3 within 8 months, and generate 1mil revenue per month.
- Presented progress reports to executive leadership, sharing insights on performance metrics and growth indicators.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Increased revenue by developing and implementing strategic business development plans.
- Mentored junior team members, fostering their professional growth and skill development.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Communicated directly with customers and partners to build strong business networks and relationships.
Sales Executive
SVO Group
01.2017 - 12.2017
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Delivered exceptional customer service, resulting in high percentage of repeat business and client referrals.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
TAR University College
Setapak, Selangor, Malaysia 05.2014 - 05.2016
Skills
Team Leadership
undefinedTimeline
Head of Business Development
LOVOC SDN BHD
01.2018 - Current
Sales Executive
SVO Group
01.2017 - 12.2017
High School Diploma -
TAR University College
05.2014 - 05.2016
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