Jia Yann Chern

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet management and customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

With over 15 years of experience in the corporate action field, I have developed a comprehensive understanding of the entire process from beginning to end.

• Team Excellent Award for Q1, year of 2016
• Team Excellent Award, Q3, year of 2017
• Employee of the month, Oct, year 2020
• Star Performers, Nov 26, year of 2020

2016 PAPERLESS PROJECT

Participated in the paperless project and lead the paperless project for CA Lending. Successfully converted all the paper work into paperless for CA Lending which it was increase 80% of the team productivity and multiple team members can work on the documents at the same time. Going electronic also offers the potential of rethinking workflow. The procedure and workflow been reviewed and multiple macro was created for our day to day processing. At this COVID situation, team members can work from home with the accessibility of the electronic documents which it is actually can avoid the delay of processing time. It is also contributes 90% of the cost saving.

2017 CROSS FUNCTIONALITY

Joined in CITI for CA Lending process, processed end to end process for Mandatory and CSO Lending and is the main checker for CA Lending. Due to the team's restructure in year 2018, I had been assigned to learn custody Mandatory and CSO process. Successfully coped with the HD end to end process and is one of the point of reference in the team. KSD services team has reached out to KL on the US Market Mandatory event. I had taken out the responsibility to identify, reconcile and adjust the break as per their request. Always support and one of the key player for success of the team's cross training, 2018, 

2018 ASIA GW MIGRATION

Participated in this Asia GW migration, H2 clients onboarding. Liaising with NCS technical support for seeking the enhancement based on the client request. Workflow and procedure was reviewed and updated, 

2019 S2 GW MIGRATION

Participated in this Singapore GW migration, S2 clients onboarding. Liaising with NCS technical support for seeking the enhancement based on the client request. Workflow and procedure were reviewed and updated.

2022 STP PROJECT

Participated in the STP project for corporate action event and EMC testing. Successfully turn on the STP for most of the mandatory event which it is increasing the time for the funds hit client cash account. It is speed up 70% of the payment process & allow the payment to be processed without manual intervention that actually also reduce the processing error. Reviewing NCS and SFE rules from time to time if there are more CA events can be turning up the STP ticker.,

• Date of Birth: 10/26/85
• Gender: Female
• Nationality: MALAYSIAN