Jia Xin Lim
5 Years In F&B Indutries & Handling Simple Cooking Also, Love To Intereact With Customer, Willing To Progress More
Johor Bahru, Johor
Summary
Dynamic customer service professional with extensive experience in J&E Baby & Mothercare Pte Ltd, excelling in customer retention and relationship building. Possessing excellent skills in problem solving and food presentation, continuously improving customer satisfaction and loyalty through exceptional service and effective teamwork at Ping Yu Feng Res (M) Sdn Bhd for 4 years. Recognized for implementing improvement measures to promote repeat customers.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Service
J&E Baby & Mothercare Pte Ltd
04.2019 - 02.2020
- Provided exceptional customer service, fostering repeat business from satisfied clients.
- Provided excellent customer service, resolving concerns promptly and professionally.
- Collaborated with customer service team to achieve seamless customer experience.
- Enhanced client retention with exceptional customer service, building strong relationships.
Service Crew Member
La'Farine Cafe
09.2020 - 02.2021
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Collaborated with team members to meet high standards of service during peak hours.
F&B Manager
Ping Yu Feng Res (M) Sdn Bhd
03.2021 - 03.2025
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
- Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Boosted customer satisfaction by implementing new menu items and service improvements.
- Ensured a safe working environment by enforcing strict adherence to health, safety, and sanitation regulations.
- Established a loyal customer base by delivering exceptional service and consistently exceeding guest expectations.
- Promoted brand awareness through community outreach efforts, partnerships with local businesses, and social media marketing strategies.
- Maintained highest standards for beverage quality and service.
- Resolved customer complaints involving food or beverage quality and service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
No Degree -
SMK SRI PERHENTIAN
Pontian Kechil, Johor, Malaysia 04.2001 -
Skills
Food presentation
Menu development
Table management
Beverage making
Teamwork
Customer service
Problem-solving
Singing
Incorporate my passion for singing into my daily life and relieve stress and enhance creativity through music
Timeline
F&B Manager
Ping Yu Feng Res (M) Sdn Bhd
03.2021 - 03.2025
Service Crew Member
La'Farine Cafe
09.2020 - 02.2021
Customer Service
J&E Baby & Mothercare Pte Ltd
04.2019 - 02.2020
No Degree -
SMK SRI PERHENTIAN
04.2001 -