Jia Wen Lim
Braddell,08
Summary
Dynamic and results-driven professional with extensive experience in customer service and teamwork at Nature's Farm Pte Ltd. Proven ability to enhance customer satisfaction through effective problem-solving and tailored product recommendations. Skilled in cash handling and fostering strong client relationships, consistently exceeding sales targets and contributing to overall store success.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
Nature's Farm Pte Ltd
04.2023 - Current
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and provided outstanding customer service.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Supported store management in planning and executing seasonal promotions and sales events.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
Administrative Assistant
Trend Technologies Sdn Bhd
07.2021 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Administrative Clerk
TD Furniture Pte Ltd
07.2016 - 07.2018
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Reduced processing times for expense reports, ensuring timely reimbursements for employees.
- Streamlined travel arrangements for executives, ensuring efficient itinerary planning and accommodation bookings.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Nutritionist
B4ItHappens Sdn Bhd
05.2015 - 06.2016
- Educated clients on the importance of proper nutrition and provided guidance for making healthier food choices.
- Assessed the nutritional needs of special populations, such as pregnant women or older adults, and provided tailored recommendations for optimal health maintenance.
- Monitored client progress and adjusted nutrition plans as needed, ensuring optimal results and satisfaction.
- Conducted nutritional assessments and identified areas for improvement, resulting in better health outcomes for clients.
- Improved clients'' overall health by developing personalized nutrition plans tailored to their needs.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Developed educational materials and conducted workshops promoting healthy eating habits and disease prevention through proper nutrition.
- Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
- Assessed clients' nutritional and health statuses to prescribe appropriate eating and exercise plans.
- Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients.
- Partnered with interdisciplinary care team to address resident nutrition programs.
- Referred patients to appropriate outpatient settings for additional diet education and support.
- Coached individuals on methods for managing chronic diseases with effective dietary plans.
- Provided medical nutrition therapy to individuals and groups with chronic illnesses.
- Liaised with healthcare professionals in creating nutrition-related treatment plans.
Nutritionist Cum Sales Consultant
Slimming Sanctuary Sdn Bhd
10.2013 - 04.2015
- Educated clients on the importance of proper nutrition and provided guidance for making healthier food choices.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
- Promoted weight management success among clients by providing ongoing support, education, and motivation throughout their journey.
- Provided appropriate follow-up according to patient's individual treatment goals and referred patients to outpatient and community services as appropriate.
- Developed and prepared low-fat, low-cholesterol and chemical-free meals.
- Monitored client progress and adjusted nutrition plans as needed, ensuring optimal results and satisfaction.
- Conducted nutritional assessments and identified areas for improvement, resulting in better health outcomes for clients.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Education
Bachelor of Science - Food Science And Nutrition
UCSI University
Cheras, Selangor, Malaysia08-2015
High School Diploma -
The Health Science Academy (Online Course)
Australia05-2016
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Customer assistance
- Time management
- Store opening and closing
- Reliability and punctuality
- Product recommendations
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)
Malay
Upper intermediate (B2)
Timeline
Retail Sales Associate
Nature's Farm Pte Ltd
04.2023 - Current
Administrative Assistant
Trend Technologies Sdn Bhd
07.2021 - 03.2023
Administrative Clerk
TD Furniture Pte Ltd
07.2016 - 07.2018
Nutritionist
B4ItHappens Sdn Bhd
05.2015 - 06.2016
Nutritionist Cum Sales Consultant
Slimming Sanctuary Sdn Bhd
10.2013 - 04.2015
Bachelor of Science - Food Science And Nutrition
UCSI University
High School Diploma -
The Health Science Academy (Online Course)
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