JIA WEN LIEW
Johor Bahru, Johor
Summary
Dynamic customer service professional with a proven track record at Just Met Sdn Bhd, adept at resolving conflicts and enhancing customer loyalty. Skilled in data entry and active listening, I effectively managed high-stress situations, ensuring customer satisfaction and seamless order fulfillment. Committed to delivering exceptional service and fostering positive client relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Just Met Sdn Bhd
03.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Monitored and updated warehouse ERP system to ensure accurate inventory management and smooth order fulfillment
- Cordinated with Xiaohongshu (RED) KOLs for product promotion and brand exposure campaigns
Head Admin Clerk
New Life Hardware Sdn Bhd
05.2018 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
Education
Bachelor of Science - Finance & Business Management
University of Reading, Malaysia
Iskandar Puteri, Johor, Malaysia 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Live chat support
Product knowledge
Data entry
Microsoft Excel
Computer proficiency
Paperwork processing
Timeline
Customer Service Representative
Just Met Sdn Bhd
03.2025 - Current
Head Admin Clerk
New Life Hardware Sdn Bhd
05.2018 - Current
Bachelor of Science - Finance & Business Management
University of Reading, Malaysia
04.2001 -
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