Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Personal Information
Software
Timeline
Generic
JIA QIANG NG

JIA QIANG NG

SALES & MARKETING MANAGER
PENANG

Summary

To apply for the position of Sales & Marketing position.

A young and passionate person with a can-do mindset who accomplishes the set goals.

Results-driven professional with extensive experience in sales and marketing. Skilled in crafting and implementing strategic plans that align with business goals and drive revenue growth. A collaborative team player with focus on achieving results through adaptability and effective communication. Demonstrates exceptional skills in market research, campaign management, and customer relationship building.

Overview

15
15
years of professional experience
3
3
Languages

Work History

Sales & Marketing Manager

DKLS INDUSTRIES BERHAD
IPOH
12.2024 - Current
  • Develop, manage, and train the sales team to achieve company targets.
  • Oversee sales administration, from SPA documentation to handing over vacant possession.
  • Conduct market research, develop sales and marketing and pricing strategies, and execute marketing plans to enhance company performance and brand presence.
  • Plan and coordinate sales team activities.
  • Manage and plan advertising materials and campaigns with media and agencies for current or new properties.
  • Prepare and manage the sales/marketing budget, reporting progress and challenges, monitor performance against goals. Provide feedback on market trends, competitor strategies, and new product features.
  • Liaise with lawyers, consultants, agencies, authorities, bankers, and valuers on sales and marketing.
  • Build and maintain relationships with colleagues, business contacts, and other relevant parties.
  • Manage customer relations and expand the customer base to ensure excellent service.
  • Responsible for customer care, including the project handing over process to buyers, managing customer concerns and feedbacks, organising customer care activities.
  • Develop update and enhance website and social media platforms and contents.
  • Optimize digital marketing efforts and analyse data to nurture leads and drive conversions.
  • Train sales assistants in digital marketing and relevant software.
  • Prepare analyse and present sales and marketing reports and forecasts.
  • Created and expanded sales presentations to new and existing customers increasing net sales revenue by 50% in sales.

Deputy Sale & Marketing Manager

TAMBUN INDAH LAND BERHAD
01.2019 - 11.2024
  • Key person in charge of overall sales galleryʼs sales, daily operation, show unit, and gallery maintenance - including setting up the department and systemizing the workflow or projects.
  • Assisting in handling all Sales & Marketing teams in Simpang Ampat.
  • Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; and implementing change.
  • Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
  • Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
  • Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; and coordinating new product development.
  • Sustains rapport with key accounts by making periodic visits; exploring specific needs; and anticipating new opportunities.
  • Provides information by collecting, analyzing, and summarizing data and trends.
  • Protects the organization's value by keeping information confidential.
  • Accomplishes marketing and organization mission by completing related results as needed.
  • Overseeing the whole Sales & Marketing department sales report, audit report, marketing report, and general report.
  • As a key bond person to deal with Lembaga Perumahan Negeri Pulau Pinang (LPNPP) for the bumi release, low-cost matter.

Assistant Sales & Marketing Manager

BELLEVIEW GROUP
12.2015 - 12.2018
  • To oversee and coordinate the process & progress of the whole Sales & Marketing department.
  • Constantly improve on services & initiatives to achieve companyʼs goal.
  • Review & analyze all staffs upon implementation in order to make sure all the staffs meet the goals.
  • Direct, manage, develop and appraise staff in the department to optimally drive performances.
  • Assist in drafting & track SOP on related work processes constantly.
  • Monitor and supervise the working progress of advertising agencies, media, consultant and suppliers on all materials in order to complete on time.
  • To conduct market research on competitors via calls / sometimes may perform site.
  • Liaise with outsourcing property agency to boost the sales.
  • Overseeing companyʼs marketing budget such as expenses, cash flow & etc.
  • Maintain effective internal communications to ensure all relevant company functions are kept informed of marketing objectives.

Assistant Sales Manager

NEW BOB GROUP
01.2014 - 11.2015
  • Developed strong client relationships for repeat business and increased referrals.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
  • Assisted sales team with completing customer transactions and managing issues.
  • Trained new associates in successful sales and performance strategies.
  • Boosted sales performance by implementing effective sales strategies and coaching team members.
  • Generated sales report to help upper management make effective decisions and sales plans.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Managed and developed sales team.
  • Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
  • Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
  • Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Senior Sales & Marketing Executive

TAMAN JADI GROUP
01.2010 - 12.2013
  • Championed innovative promotional events that captured consumer interest while generating substantial buzz within the industry sector.
  • Implemented comprehensive training programs that elevated the skillsets of sales representatives, improving team productivity levels significantly.
  • Analyzed performance metrics to identify areas for improvement, leading to increased conversion rates and overall profitability.
  • Enhanced company brand image through effective public relations initiatives and media outreach strategies.
  • Utilized CRM systems proficiently for managing contacts, tracking pipeline progression, and accurately forecasting future revenues based on historical performance data insights gleaned therefrom.
  • Consistently exceeded sales quotas by employing strong negotiation skills and persuasive communication techniques.
  • Developed strong relationships with clients for increased customer loyalty and long-term partnerships.
  • Expanded market presence by identifying new business opportunities through in-depth industry research.
  • Conducted market analysis to forecast trends, enabling the development of forward-thinking sales plans aligned with evolving client needs.
  • Leveraged social media platforms effectively for targeted audience engagement and brand awareness expansion endeavors.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Education

Master of Arts - Business Management

University of Sunderland
United Kingdom

Skills

  • coordinate

  • respond to customers

  • verifying customer feedback

  • handling customer returns

  • generating Failure Analysis reports

  • following up on containment actions

  • proactive individual

  • enthusiastic team member

  • performance-driven

  • hands-on

  • independent

  • committed to completing tasks within deadline

  • proactive in problem-solving

  • computer literate

Team leadership

Closing sales techniques

Rapport and relationship building

Sales tracking

Accomplishments

  • Re-organized whole department's flow/SOP to make it work better.
  • Identified a problem and solved it.
  • Come up with a new idea that improved things.
  • Developed or implemented new procedures or systems.
  • Been complimented by your supervisor or co-workers.
  • Overachieved revenue or sales for the company.
  • Contributed to good customer service.
  • Achieving the new portfolio such as LCF and handling Govt Department Authority.
  • Supervised team of 15 staff members.

Interests

Swimming
Cardio
Shopping
Traveling

Personal Information

  • Date of Birth: 03/03/91
  • Gender: Male
  • Nationality: MALAYSIA
  • Driving License: B2, D
  • Marital Status: SINGLE
  • Place of Birth: BUKIT MERTAJAM

Software

MHUB

IFCA

PRISM

HIMS

Timeline

Sales & Marketing Manager

DKLS INDUSTRIES BERHAD
12.2024 - Current

Deputy Sale & Marketing Manager

TAMBUN INDAH LAND BERHAD
01.2019 - 11.2024

Assistant Sales & Marketing Manager

BELLEVIEW GROUP
12.2015 - 12.2018

Assistant Sales Manager

NEW BOB GROUP
01.2014 - 11.2015

Senior Sales & Marketing Executive

TAMAN JADI GROUP
01.2010 - 12.2013

Master of Arts - Business Management

University of Sunderland

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