JIA POH TEY

Sales Coordinator

• Process delivery orders, print invoices, and create purchase orders using the SAP app
• Liaise with customers, management and sales team to gain a deeper understanding of customer requirements and propose appropriate solutions
• Verify pricing and prepare debit and credit notes
• Produce packing lists and invoices for overseas sales
• Produce monthly sales reports, update monthly stock movements, and complete any other reports required by the manager
• Carry out basic filing and administrative tasks
• Monitor inventory to ensure adequate supply levels to meet both business and customer requirements
• Answer customer calls or communicate with them via email about purchases, confirming stock availability, delivery dates or requested tax invoices
• Collaborate with the supervisor and salesperson regarding stock and delivery issues
• Assist salesperson with any sales issues
• Work closely with the accounts department to resolve any SAP or tax invoice issues
• Provide assistance to colleagues in the department who face software technical and skill issues, and serve as the link between our department and others

Shipping Coordinator

• Accountable for import and export shipments
• Communicate with the vendor/client about each shipment including stock availability, lead time, estimated time of departure (ETD), estimated time of arrival (ETA) and pricing
• Create all the shipping documents, for example, tax invoice, commercial invoice, packing list, delivery order, etc
• Coordinate with the operations department with respect to necessary documents, the arrival date of items at the warehouse and the date of container return
• Collaborate with the accounts department regarding required documentation, payments, and invoices
• Liaise with the manager to note the entirety of the shipment and provide a report to them
• Monitored and tracked shipments to ensure timely delivery and minimise delays
• Oversee several shipments within a one to two-month period.
• Coordinate with the forwarder to schedule the transportation company and obtain all of the shipping documents
• Collaborate with the transportation company to receive the arrival notification and other necessary details
• Completed the necessary documentation to facilitate the handling of shipped and received goods
• Collaborated effectively with shippers to resolve shipment issues, damaged materials, and shortages
• Verified shipping orders and invoices against the contents of the shipment for accuracy

• Provide personal administrative support to three insurance agents
• Update clients' contact information on Google
• Create and send monthly birthday cards to clients
• Utilise the E-Partner app to access information on clients' policy issues, application status and other insurance-related issues
• Contact the customer via email or WhatsApp to obtain necessary data or documents, remind them of their policy due date and any other relevant information
• Perform filing and other administrative tasks
• Liaise with Great Eastern's head office or associated hospital for any insurance queries
• Assist clients in making insurance claims, upgrading or surrendering their policies, and updating their nominees through a systematic process
• Create posters or flyers through Canva app as per agents' requests
• Act as an intermediary between agents and clients
• Handle issues such as returned forms, unprocessed client payments, rejected claims, etc
• Conduct monthly policy analysis
• Assist the new insurance agency member in registering for the insurance exam
• Prepare the internship offer letter

• Collaborating with various insurance companies on all matters related to motor insurance
• Calling clients to notify them that their motor insurance is expiring soon after sending them insurance quotes
• Managing clients' motor insurance policies including applications, quotes, and renewals
• Providing excellent customer service to new and existing clients, which includes answering insurance-related queries from clients and partners
• Ensuring clients pay their insurance premiums on time
  Managing all the miscellaneous tasks
• Processed and recorded new policies and claims in the system.
• Conducted administrative tasks such as communicating with clients, handling mail, and scanning documents
• Recorded payments and maintained account records.
• Drafted insurance claim forms or related documents and reviewed them for completeness

• Maintained complete and accurate logs and records to expedite the handling of all documentation for other departments
• Developed and maintained detailed administrative processes and procedures to promote efficiency and accuracy
• Managed paper and electronic filing systems, handled various documents, messages, and incoming/outgoing mail
• Established and maintained stellar customer relationships by promptly responding to inquiries and exceeding expectations with accommodating unusual requests
• Verified all tax invoices and shipping documents, and notified clients by email or phone of any discrepancies or missing documents
• Facilitated coordination between departments by preparing requested data/documents, attending to inquiries, providing further updates, and performing follow-up actions

• Supervised students in the classroom and communal areas to monitor and enforce rules, as well as support the lead teacher
• Encouraged student focus by utilising proactive behaviour modification and positive reinforcement strategies
• Planned and prepared teaching materials
• Assessed assignments and provided feedback to the teacher on the individual progress of students
• Monitored break times, lunch, and daily arrival and departure of students
• Offer emotional support to students
• Provided one-to-one and group-based learning support, focusing on student progress