Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Jia Le Chong

Assistant Operation Manager

Summary

Assistant Operations Manager at Event Works Sdn Bhd with expertise in project management and team building. Enhanced operational efficiency through effective communication and collaboration, leading to improved performance. Proven ability to manage vendor relationships and train staff, ensuring high customer satisfaction and seamless event execution.

Demonstrates analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Assistant Operations Manager

Event Works Sdn Bhd
08.2022 - Current
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Collaborated with Marketing team to identify areas of improvement and implement solutions for optimal performance.
  • Coordinated with Operation Manager in different operational issues and event/ instore activities.
  • Communicate with outstation vendor and arrange work content
  • Supervised a team of event staff, providing guidance and direction to ensure high levels of performance and customer satisfaction.


Sales Assistant

Yale Smart Lock
12.2021 - 07.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Tutor

Personal
10.2020 - 09.2021
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.

Bellman, Concierge

Sheraton Grand Taipei Hotel
07.2019 - 05.2020
  • Organized luggage storage area effectively, allowing for easy retrieval upon guest departure or return from excursions outside the property.
  • Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
  • Developed strong relationships with local taxi drivers and shuttle companies, ensuring reliable transportation options for guests when needed.
  • Explained important features of guest rooms to travelers.
  • Organized transportation services for guests upon request, ensuring timely arrivals at their desired destinations.

Education

BBA - Recreation And Leisure Industry Management

National Taiwan Sport Universiti
Taiwan
04.2001 -

High School Diploma -

Chong Hwa Independent High Scholl
Kuala Lumpur
04.2001 -

Skills

Project management

Software

Excel

Power Point

Word

Timeline

Assistant Operations Manager

Event Works Sdn Bhd
08.2022 - Current

Sales Assistant

Yale Smart Lock
12.2021 - 07.2022

Tutor

Personal
10.2020 - 09.2021

Bellman, Concierge

Sheraton Grand Taipei Hotel
07.2019 - 05.2020

BBA - Recreation And Leisure Industry Management

National Taiwan Sport Universiti
04.2001 -

High School Diploma -

Chong Hwa Independent High Scholl
04.2001 -
Jia Le ChongAssistant Operation Manager