Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JIA HOW CHE

JIA HOW CHE

SEREMBAN

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Supervisor /Assistant Store Manager

Bath And Body Works
07.2021 - 05.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Achieved results by working with staff to meet established targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Senior Associate

Polo Ralph Lauren
10.2012 - 07.2021
  • Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
  • Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
  • Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
  • Trained and supported new team members, maintaining culture of collaboration.

Retail Sales Associate

Versace
05.2008 - 09.2012
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Education

SPM -

SMK MAMBAU
SEREMBAN
01.2003

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Strategic Planning
  • Inventory Control
  • Staff Development
  • Staff Discipline
  • Processes and procedures
  • Operations Management
  • Process Improvement
  • Contract Management
  • Project Planning

Languages

Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)

Timeline

Supervisor /Assistant Store Manager

Bath And Body Works
07.2021 - 05.2024

Senior Associate

Polo Ralph Lauren
10.2012 - 07.2021

Retail Sales Associate

Versace
05.2008 - 09.2012

SPM -

SMK MAMBAU

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JIA HOW CHE