JIA HONG CHIEW
JOHOR
Summary
Dedicated operation executive with strengths in client engagement and administrative efficiency. Proven ability to deliver service excellence while streamlining processes and exceeding quality targets.
Overview
8
8
years of professional experience
Work History
OPERATION EXECUTIVE
DECLARATORS
CHANGI, SINGAPORE
02.2025 - 09.2025
- Assist clients in declaring permits.
- Engaged with clients to better understand needs and deliver excellent service.
- Proficient in handling emails.
- Quickly process the cargo list into the system.
- Achieved service time and quality targets.
Internship
WEGMANS HOLDINGS BERHAD
MUAR, JOHOR
10.2022 - 01.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly to relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects, presentations, and tasks.
- Sorted and organised files, spreadsheets, and reports.
PART-TIMER
OTAK-OTAK CHENG BOI
MUAR, JOHOR
10.2021 - 01.2022
- Sell and promote products, such as otak-otak.
- Basic administrative tasks: filing, and data entry.
- Invoice collecting, processing the payments using the POS system.
GENERAL CLERK
ZONG HUI TRADING
MUAR, JOHOR
08.2020 - 10.2021
- Basic administrative tasks include filing and data entry.
- Handling payroll – salaries of four workers.
- Invoice collecting.
BARISTA
J2 CAFE
MUAR, JOHOR
12.2017 - 03.2018
- Promoting the latest products to customers.
- Maintaining inventories (products: coffee powder, fruits, etc.).
- Make coffee and drinks according to customers’ preferences.
Education
Bachelor of Business Administration - BACHELOR OF BUSINESS ADMINISTRATION
UNIVERSITI TUNKU ABDUL RAHMAN
Kampar, Perak, Malaysia01-2023
MALAYSIAN CERTIFICATE OF EDUCATION (SPM)
SMK ST. ANDREW MUAR
Muar, Johor01-2017
Skills
- Client relationship management
- Cargo processing
- Permitting compliance
- Data entry
- Administrative support
- Team collaboration
- Time management
- Customer service
- Problem solving
- Communication skills
- Strategic planning
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Cash Handling
Languages
English
Upper Intermediate
B2
Chinese (Mandarin)
Proficient
C2
Malay
Intermediate
B1
Timeline
OPERATION EXECUTIVE
DECLARATORS
02.2025 - 09.2025
Internship
WEGMANS HOLDINGS BERHAD
10.2022 - 01.2023
PART-TIMER
OTAK-OTAK CHENG BOI
10.2021 - 01.2022
GENERAL CLERK
ZONG HUI TRADING
08.2020 - 10.2021
BARISTA
J2 CAFE
12.2017 - 03.2018
Bachelor of Business Administration - BACHELOR OF BUSINESS ADMINISTRATION
UNIVERSITI TUNKU ABDUL RAHMAN
MALAYSIAN CERTIFICATE OF EDUCATION (SPM)
SMK ST. ANDREW MUAR