JIA HENG HOH
Kuala Lumpur,Cheras
Summary
28 years old IT graduate, excelling in client relationship management and strategic account development. Spearheaded sales initiatives, achieving notable sales goals, and fostering long-term customer relationships. Expert in lead generation and sales reporting, blending analytical prowess with exceptional interpersonal skills to drive success and client satisfaction.
Overview
9
9
years of professional experience
Work History
Sales Manager
E MOBILE SOLUTION
03.2020 - 09.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed branch sales, customer service, finances and recordkeeping.
- Set pricing strategy and discount rates.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Customer Service Representative
Aegis BPO
06.2019 - 12.2019
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Sales Executive
Easycom Telecommunications
05.2017 - 05.2019
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
IT Technical Support Intern
Benchmark Electronics Inc
01.2016 - 03.2016
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Generated reports to track performance and analyze trends.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Diploma in Information Technology - Information Technology
INTI INTERNATIONAL COLLEGE PENANG
Bayan Lepas, Penang, Malaysia04.2017
Skills
- Lead Generation
- Client Relationship Management
- Sales Reporting
- Strategic account development
Accomplishments
Representing state for squash from 2005 to 2013
Languages
Chinese (Mandarin)
Native language
English
Proficient
C2
Malay
Proficient
C2
Timeline
Sales Manager
E MOBILE SOLUTION
03.2020 - 09.2024
Customer Service Representative
Aegis BPO
06.2019 - 12.2019
Sales Executive
Easycom Telecommunications
05.2017 - 05.2019
IT Technical Support Intern
Benchmark Electronics Inc
01.2016 - 03.2016
Diploma in Information Technology - Information Technology
INTI INTERNATIONAL COLLEGE PENANG
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