Microsoft office
JHAI KUGANATHAN
ASSISTANT MANAGER
Kajang
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
11
11
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Assistant Manager (After-Sales)
DUROMAC SDN BHD
01.2025 - Current
- Oversee preventive maintenance and service planning for industrial cleaning machines.
- Manage consumables, spare parts, and inventory to ensure operational efficiency.
- Lead after-sales team and coordinate customer support.
Improve processes to enhance service delivery and client satisfaction. - Monitor performance metrics and provide actionable insights.
Sales Engineer
DUROMAC SDN BHD
01.2024 - 12.2024
- Optimized sales pipeline management by regularly reviewing progress against goals and adjusting strategies as needed to stay on track towards annual objectives
- Participated in ongoing professional development opportunities, staying current with industry trends and advancements in technology to provide customers with up-to-date information and solutions
- Built and maintained strong relationships with internal stakeholders, including product management, engineering, and customer success teams to ensure seamless coordination on sales initiatives
- Conducted market research to identify emerging trends and opportunities for growth, informing product development strategies
Sales Engineer
GLOVAC SDN BHD
01.2021 - 01.2023
- Delivered technical presentations to explain product/services
- Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts
- Utilized advanced technical knowledge to gain a competitive edge in the market by effectively showcasing product capabilities in comparison to competitor offerings
- Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service
Maintenance Engineer
IKATAN JUJUR SDN BHD
01.2017 - 01.2020
- Evaluated new technologies or methodologies related to Maintenance Engineering which helped keep the company up-to-date with industry trends
- Established maintenance schedules to ensure timely completion of all required tasks while minimizing disruptions to operations
- Collaborated with engineering team to design modifications that improved equipment performance and reliability
Maintenance Engineer
SIKA KIMIA SDN BHD
01.2015 - 01.2017
- Managed plant maintenance program focusing on preventive strategies in coordination with operations
- Implemented maintenance procedures, conducted regular inspections, and addressed equipment faults
- Handled major and minor refurb expansions, supervised contractors, and maintained client relations
- Simplified supply chain for spare parts and initiated automation of key systems for efficiency
Production Planner
SIKA KIMIA SDN BHD
01.2014 - 01.2015
- Analysed capacity constraints for optimal resource allocation, maximizing throughput while minimizing costs
- Supported new product introductions by collaborating with engineering and quality teams during prototype development stages
- Improved on-time delivery rates with diligent tracking of orders and proactive communication with stakeholders
- Conducted regular reviews of demand forecasts, adjusting production schedules as needed to maintain optimal inventory levels without compromising customer service standards
Education
Bachelor of Science - Mechanical Engineering
INTI INTERNATIONAL UNIVERSITY
NILAI 04.2001 -
Master of Science - ENGINEERING MANAGEMENT
UNIVERSITI PUTRA MALAYSIA
SERDANG 04.2001 -
Skills
Operations management
Team leadership
Cost reduction
Problem-solving
Customer service
Project management
Strategic thinking
Multitasking and organization
Process improvement strategies
Problem resolution
Accomplishments
- Achieved efficiency in after sales by introducing Field Service for after sales tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Monthly KPI by completing scheduled visit, service contracts with accuracy and efficiency.
Software
AutoCAD
CMS
PYTHON
Certification
PREVENTIVE MAINTENANCE
Timeline
Assistant Manager (After-Sales)
DUROMAC SDN BHD
01.2025 - Current
Sales Engineer
DUROMAC SDN BHD
01.2024 - 12.2024
GOOGLE DATA ANALYTICS
11-2021
Sales Engineer
GLOVAC SDN BHD
01.2021 - 01.2023
Maintenance Engineer
IKATAN JUJUR SDN BHD
01.2017 - 01.2020
ISO 9001 &14001
05-2016
ROOT CAUSE ANALYSIS
02-2015
Maintenance Engineer
SIKA KIMIA SDN BHD
01.2015 - 01.2017
PREVENTIVE MAINTENANCE
05-2014
Production Planner
SIKA KIMIA SDN BHD
01.2014 - 01.2015
Bachelor of Science - Mechanical Engineering
INTI INTERNATIONAL UNIVERSITY
04.2001 -
Master of Science - ENGINEERING MANAGEMENT
UNIVERSITI PUTRA MALAYSIA
04.2001 -
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