JEYEKANDAN MURUGAN
Assistant Manager
17-1-6, Jalan 3/50c, Taman Setapak Indah Jaya,14
Summary
Tech-savvy and resourceful IT professional with a solid academic background in Computer Science (Software Engineering) and hands-on experience in IT support and system operations. Skilled in resolving technical issues, supporting system users, and collaborating with teams to streamline processes and improve system efficiency. Known for simplifying complex technical concepts for diverse users, maintaining a strong problem-solving mindset, and consistently delivering reliable support. Currently completing a Bachelor's degree and eager to contribute to innovative IT teams, with a strong commitment to continuous learning, growth, and delivering impactful technology solutions.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
5
5
Languages
Work History
IT & Online Banking Support Executive
e2 POWER
Kuala Lumpur, Kuala Lumpur
12.2023 - 05.2025
- Verified customer identities and processed secure internet banking activations
- Resolved online access issues and technical banking support queries
- Liaised with backend IT teams to escalate and track complex user problems
- Improved ticket resolution workflows and contributed to customer satisfaction in digital banking services
Customer Service & Financial Systems Executive
ALLIANZ MALAYSIA
11.2017 - 02.2022
- Handled customer inquiries using CRM systems and policy databases
- Logged, tracked, and escalated cases involving claims, payments, and system access
- Collaborated with backend IT and finance teams to resolve customer-facing system issues
- Gained in-depth knowledge of insurance workflows and digital servicing platforms
IT Help Desk Agent
MANPOWER AGENCY - CONCENTRIX (OPPO PROJECT)
Cyberjaya, Selangor
01.2016 - 01.2017
- Delivered Level 1 support for OPPO smartphones and related systems
- Diagnosed and resolved hardware, OS, app, and connectivity issues
- Maintained detailed logs of support cases and documented common resolutions
- Provided excellent remote and phone-based assistance aligned with SLA standards
Desktop Support Engineer (ASEAN PARA GAMES)
WSL MSC SDN BHD
Singapore
11.2015 - 12.2015
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
Branch Operations & Support Executive
AIA BHD
Kuala Lumpur, Kuala Lumpur
01.2014 - 11.2015
- Managed backend operations including payment processing and claims reconciliation
- Resolved transactional issues by coordinating with cross-functional teams
- Supported internal teams with system navigation, reporting, and SOP improvements
- Ensured data accuracy within financial systems, handling sensitive customer records
Junior Web Developer
RAKYAT MEDIA INDUSTRIES SDN BHD
Kuala Lumpur, Kuala Lumpur
07.2013 - 09.2013
- Developed a CRM system for client and sales management using PHP, MySQL, HTML, and CSS
- Designed front-end pages and implemented backend data flow (CRUD operations)
- Participated in technical documentation and presented deliverables to the project lead
- Supported content management for government sector advertising directories
Education
Bachelor of Computer Science - Bachelor of Computer Science(Software Engineering)
Universiti Teknologi Malaysia (UTM)
Kuala Lumpur, Malaysia 04.2020 - Current
Diploma in Computer Science - Computer Science
International Islamic College
Kuala Lumpur, Malaysia 01.2011 - 01.2013
Sijil Pelajaran Malaysia (SPM) - SPM
Sekolah Menengah Kebangsaan Taman Melawati
Gombak, Selangor 01.2006 - 01.2010
Skills
Java
References
Name : Mr Suresh Ramasamy
Telephone Number : 012 – 925 0891
Position : Team Manager
Company : OCBC Bank Malaysia
Timeline
IT & Online Banking Support Executive
e2 POWER
12.2023 - 05.2025
Bachelor of Computer Science - Bachelor of Computer Science(Software Engineering)
Universiti Teknologi Malaysia (UTM)
04.2020 - Current
Customer Service & Financial Systems Executive
ALLIANZ MALAYSIA
11.2017 - 02.2022
IT Help Desk Agent
MANPOWER AGENCY - CONCENTRIX (OPPO PROJECT)
01.2016 - 01.2017
Desktop Support Engineer (ASEAN PARA GAMES)
WSL MSC SDN BHD
11.2015 - 12.2015
Branch Operations & Support Executive
AIA BHD
01.2014 - 11.2015
Junior Web Developer
RAKYAT MEDIA INDUSTRIES SDN BHD
07.2013 - 09.2013
Diploma in Computer Science - Computer Science
International Islamic College
01.2011 - 01.2013
Sijil Pelajaran Malaysia (SPM) - SPM
Sekolah Menengah Kebangsaan Taman Melawati
01.2006 - 01.2010
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