Jeyashalini Kumar
Assistant Admin
Sungai Petani
Summary
I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals and job objectives within a contemporary and economical business setting.
Detail-oriented Individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Assistant Administrator
KPR Safetywear Manufacturing Sdn Bhd
12.2021 - Current
- Managed purchasing, stocking and organizing inventory.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
- Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Contributed to a positive work environment by effectively addressing employee concerns and fostering open communication channels among staff members.
- Documented all communication between relevant stakeholders such as vendors, departments, and customers.
- Maintained digital databases, physical files and area logs.
- Arranged conference rooms and facilities to prepare for meetings.
Customer Service Coordinator
KPR Safetywear Manufacturing Sdn Bhd
12.2021 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Took ownership of customer issues and followed problems through to resolution.
- Created and reviewed invoices to confirm accuracy.
- Kept accurate records to document customer service actions and discussions.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
Receptionist Administrator
Integrated Cold Chain Logistics Sdn Bhd
06.2020 - 08.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Assisted in organizing company events, contributing to team morale and cohesion.
Education
No Degree - Diploma in E-secretary
Cosmopoint College
Sungai Petani, Kedah, Malaysia 06.2016 - 08.2019
Skills
File maintenance
Date Entry
Flexible and adaptable
Computer Skills
Teamwork and Collaboration
ERP System
MS outlook
Team building
MS office
Fast learner
Inventory purchasing
Office coordination
File maintenance
Additional Information
Salary Expectations: RM 2800.00
Willing to travel: Yes
Timeline
Assistant Administrator
KPR Safetywear Manufacturing Sdn Bhd
12.2021 - Current
Customer Service Coordinator
KPR Safetywear Manufacturing Sdn Bhd
12.2021 - Current
Receptionist Administrator
Integrated Cold Chain Logistics Sdn Bhd
06.2020 - 08.2021
No Degree - Diploma in E-secretary
Cosmopoint College
06.2016 - 08.2019