Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jeyaseelan A/L M. Krishnan

Klang

Summary

Professional in IT management with robust history of overseeing technology initiatives and driving system improvements. Strong focus on team collaboration, achieving effective results, and adapting to changing needs. Expertise in network administration, cybersecurity, and project management, paired with strategic mindset and excellent problem-solving abilities. Renowned for reliability and fostering productive work environment.

Overview

28
28
years of professional experience

Work History

Information Technology Manager (currently outsourced to GIGA)

iCompuCare Global Services Sdn Bhd
01.2023 - 07.2025
  • Responsible for IT Governance, IT Compliance, IT Risk and IT Security, IT Policies, IT Procedures, IT Infrastructure for both Network & Server.
  • Led IT infrastructure projects, enhancing system performance and reliability across global operations.
  • Developed and implemented strategic IT policies, ensuring compliance with industry standards and regulations.
  • Managed cross-functional teams in delivering technology solutions that aligned with business objectives.
  • Streamlined IT processes through continuous improvement initiatives, reducing operational costs and increasing efficiency.
  • Oversaw vendor relationships, negotiating contracts to optimize service delivery and support for technology systems.
  • Directed disaster recovery planning efforts, safeguarding organizational data against potential threats or disruptions.
  • Implemented cybersecurity measures, protecting sensitive information from external vulnerabilities and breaches.
  • Mentored junior staff, fostering skill development and cultivating a collaborative team environment within the IT department.
  • Trained staff on new software applications and hardware installations, boosting productivity across departments.
  • Developed and enforced IT policies to maintain compliance with regulatory standards while supporting business objectives.
  • Optimized IT operations by eliminating redundancies and automating routine tasks.
  • Implemented cybersecurity measures to protect sensitive information from unauthorized access or theft.
  • Reduced downtime by proactively addressing potential issues through regular system maintenance.
  • Managed vendor relationships, negotiating contracts for cost-effective services that met organizational requirements.
  • Oversaw the successful migration of legacy systems to cloud-based platforms for increased flexibility and scalability.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Developed standards, set specifications and complied with federal, state, and local legislation.
  • Enhanced system efficiency by implementing IT infrastructure improvements and streamlining processes.
  • Ensured seamless integration of new acquisitions into existing IT infrastructure, facilitating a smooth transition period for all parties involved.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
  • Oversaw IT department operations and training.
  • Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Managed life cycle replacement of hardware and software.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

ICT Senior Executive (Project based)

Sunway Medical Centre
11.2021 - 12.2022
  • In-charge of IT- Governance, Policies, Risk, and Security. To ensure the Sunway Medical Centre ICT Department complies with corporate regularities.
  • Led cross-functional teams to implement strategic initiatives enhancing patient care and operational efficiency.
  • Developed and executed policies ensuring compliance with healthcare regulations and standards.
  • Collaborated with medical staff to identify process improvements, resulting in enhanced patient satisfaction scores.
  • Spearheaded technology integration projects, streamlining workflows and improving communication across departments.
  • Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
  • Implemented company-wide agile methodology, accelerating project delivery times and enhancing adaptability.
  • Led development and launch of new product line, which became market leader within months.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

IT Senior Engineer

Singapore Telecommunication (SingTel)
06.2013 - 10.2021
  • To oversee and manage IT infrastructure facilities and Security for both site offices.
  • Led cross-functional teams to implement innovative telecommunications solutions, enhancing service delivery efficiency.
  • Developed and executed strategic engineering initiatives, aligning with corporate goals for technology advancement.
  • Analyzed system performance data to identify trends, driving proactive maintenance strategies and optimizing network reliability.
  • Collaborated with stakeholders to define project scopes, ensuring alignment with business objectives while managing resources effectively.
  • Oversaw compliance with industry regulations and standards, ensuring risk management protocols were rigorously followed.
  • Enhanced system reliability by conducting thorough root cause analyses and implementing corrective actions to prevent future issues.
  • Reduced system downtime significantly, implementing robust monitoring protocols and quick-response strategies.
  • Developed comprehensive safety protocol, significantly reducing workplace accidents and ensuring compliance with industry standards.
  • Implemented cutting-edge technological solutions to solve complex engineering challenges.
  • Collaborated with other departments to facilitate successful project completion.
  • Implemented automated systems to improve accuracy and efficiency of engineering processes.
  • Documented and developed engineering procedures and processes.

Insurance Agent

AIA Berhad
09.2012 - 05.2013
  • Developed customized insurance solutions to meet diverse client needs.
  • Analyzed market trends to enhance product offerings and competitiveness.
  • Built strong client relationships through effective communication and trust-building strategies.
  • Built strong relationships with clients through consistent communication and excellent customer service.

Assistant IT Manager-Infrastructure & Security

PM Securities Sdn. Bhd
01.2011 - 08.2012
  • To oversee and manage IT infrastructure & facilities and IT Security related areas and to ensure they are always maintained and functional. Managing 7 sites (Penang, Kuala Lumpur, Puchong, Klang, Melaka, Batu Pahat, Seremban, and Johor Bharu)
  • Led IT infrastructure projects, enhancing system reliability and performance.
  • Developed and implemented IT policies, ensuring compliance with industry standards.
  • Managed vendor relationships, negotiating contracts to optimize service delivery.
  • Streamlined help desk operations, improving response times and user satisfaction.
  • Conducted training sessions for staff on new technologies and systems integration.
  • Analyzed system performance data, identifying areas for improvement and cost reduction.
  • Collaborated with cross-functional teams to align IT initiatives with business objectives.
  • Optimized server infrastructure through virtualization technologies, significantly reducing hardware costs while maintaining high performance levels.
  • Coordinated cross-functional teams during major system upgrades, ensuring minimal disruption to daily operations while achieving targeted outcomes.
  • Collaborated with senior leadership to develop strategic technology roadmaps, guiding future investments in alignment with company vision.
  • Resolved complex technical issues by leveraging strong analytical and problem-solving skills, ensuring minimal impact on productivity levels.
  • Designed and implemented a disaster recovery plan, minimizing potential downtime in the event of unforeseen circumstances.
  • Managed vendor relationships to negotiate favorable contracts, optimizing resource allocation and cost savings.
  • Developed and executed IT project plans, ensuring timely completion of milestones and successful delivery within budget constraints.
  • Streamlined IT support processes for increased efficiency, reducing ticket resolution times and improving user satisfaction.
  • Developed comprehensive documentation for network topology, system configurations, and operational processes, streamlining knowledge transfer and reducing onboarding time for new team members.
  • Championed IT policies and procedures, promoting adherence to best practices throughout the organization.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Coordinated secure system access of users to various department systems and platforms.
  • Oversaw development and implementation of improvements to support network operations.
  • Liaised with other departments to minimize network interruptions and possible downtimes.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Managed life cycle replacement of hardware and software.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

Corporate MIS Assistant Manager

Perma Shipping Line (M) Sdn Bhd Perma Container Line (UK) Ltd.
04.2008 - 10.2010
  • Responsible for handling Management Information System Department. Managing 8 sites (Singapore, Malaysia, UAE, India)
  • Coordinated data entry and management for shipping documentation to ensure accuracy and compliance.
  • Supported inventory tracking using ERP systems, enhancing operational efficiency across departments.
  • Developed reports for management, providing insights into shipping performance and process improvements.
  • Assisted in troubleshooting software issues, facilitating smooth operation of MIS applications.
  • Managed project timelines for MIS updates, ensuring alignment with organizational goals and stakeholder expectations.
  • Identified opportunities for cost savings through thorough analysis of technology contracts and vendor agreements.
  • Coordinated system backups on a regular basis, safeguarding critical company data against potential loss or damage.
  • Assisted in the design and implementation of custom reports, improving decision-making capabilities for management.
  • Liaised with vendors to obtain competitive pricing on software licenses and equipment purchases, reducing overall costs.
  • Provided timely technical support for staff members, addressing system issues and ensuring minimal downtime.
  • Assessed business requirements to create focused solutions.
  • Improved systems with addition of new features and infrastructure.
  • Developed technical requirement documentation for new software products.
  • Troubleshot systems comprised of security alarms and Internet connectivity.
  • Authored best practices documentation for use in new personnel onboarding processes.
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Trained and supported end-users with software, hardware, and network standards and use processes.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Wrote and updated detailed technical documentation for software applications.
  • Implemented and maintained software solutions according to customer requirements.
  • Supported efficient use of available computer terminals and network access by coordinating schedules.
  • Analyzed shipping data trends to identify areas for cost reduction and process enhancement initiatives.
  • Directed strategic planning sessions, aligning business objectives with operational capabilities for long-term growth.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Established team priorities, maintained schedules and monitored performance.

Quality Executive

G3 Worldwide Mail (M) Sdn Bhd.
09.2006 - 04.2008
  • Global Leader in Mailing Rooms Services. Responsible for Information Technology and Service Quality.
  • Led quality assurance initiatives to enhance operational efficiency and compliance with industry standards.
  • Developed and implemented quality control processes, resulting in reduced defects and improved product integrity.
  • Conducted regular audits of production workflows to identify areas for process improvement and risk mitigation.
  • Collaborated with cross-functional teams to ensure alignment on quality objectives and customer satisfaction goals.
  • Analyzed data trends to inform strategic decisions, enhancing overall service delivery and operational performance.
  • Spearheaded corrective action plans addressing non-conformities, leading to significant improvements in quality metrics.
  • Streamlined documentation processes for compliance reporting, ensuring accuracy and timely submissions to regulatory bodies.
  • Conducted regular audits to ensure compliance with industry standards, regulations, and best practices.
  • Participated in strategic planning sessions to align Quality Department goals with overall company objectives.
  • Led root cause analysis investigations, identifying opportunities for process enhancements or corrective actions.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Documented testing procedures for developers and future testing use.
  • Kept scripts and test cases updated with current requirements.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Built automated test scripts to handle repetitive software testing work.
  • Advised developers on problems with databases, performance and other issues.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.
  • Incorporated delivery requirements into planning of testing schedules.

ISO 9001:2000 Document Controller cum Internal Auditor

Kumpulan SF Powertech Sdn. Bhd.
06.2004 - 08.2006
  • A market leader in providing outsourcing solutions has a pool of trained manpower at all levels and provides. Ground Handling Services and related services to the Airlines Industry. Responsible for handling documentation involved in International Standard (ISO 9001:2000), Administrative, Monitoring, etc.
  • Managed document control processes to ensure compliance with industry standards and regulations.
  • Implemented efficient filing systems for project documentation, enhancing retrieval speed and accuracy.
  • Coordinated document reviews and approvals among cross-functional teams to maintain workflow continuity.
  • Trained staff on document management software, improving team proficiency and operational efficiency.
  • Developed tracking mechanisms for version control, mitigating risks of outdated documentation usage.
  • Oversaw archiving procedures to preserve essential documents while ensuring regulatory compliance.
  • Led initiatives to streamline documentation processes, significantly reducing turnaround times for project deliverables.
  • Facilitated audits of documentation practices, ensuring adherence to quality assurance protocols and best practices.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
  • Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
  • Ensured timely submission of project documents by closely monitoring deadlines and prioritizing tasks accordingly.
  • Monitored due dates and deadlines and worked to submit all documents on time or early.
  • Supported quality assurance efforts by conducting thorough audits of existing documentation and making necessary revisions as needed.
  • Established and managed document distribution matrix and document control register.
  • Reduced errors in documentation by maintaining consistent formatting and proofreading for accuracy.
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Optimized workflow efficiency by proactively identifying bottlenecks in the document management process and proposing solutions for improvement.
  • Maintained strict compliance with industry regulations governing document retention periods, archiving obsolete materials promptly and securely when required.
  • Enhanced document organization by implementing efficient categorization and filing systems.
  • Developed user-friendly templates for frequent use, standardizing documentation across departments and projects.
  • Improved cross-functional collaboration by acting as primary liaison between departments for document-related needs.
  • Managed file archival and information retrievals.
  • Worked with internal team members to remedy issues with preemptive solutions.
  • Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
  • Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
  • Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
  • Assisted in continuous improvement activities while developing and maintaining resulting documents.
  • Reviewed document management protocols and user activities against internal records policies and document management standards.
  • Oversaw creation, routing and data input of bills of materials, ECOs, ECRs and ISO documents.

System Integrator (Contract)

Asiankom Communication (M) Sdn Bhd
10.2002 - 05.2004
  • Responsible for hardware, software, networking, LAN, WAN, Wireless LAN, and Structure Cabling. Establishing networking and internet connection sharing among the computers. Appreciated by the customer and the management for the setup. Involved in a major project for Architect MAA Plaza Central Kuala Lumpur. Setting up the Cat 6 structure cable for their new site. Testing the cable and the signal transfer and receive and showed to the customer. Receive appreciation from the management.
  • Led systems integration projects, ensuring seamless communication between various technologies.
  • Developed and executed strategies for optimizing system performance and reliability.
  • Analyzed system configurations to identify opportunities for process improvement and efficiency gains.
  • Supported sales efforts by providing technical expertise during client consultations, contributing to revenue growth.
  • Served as point-of-contact for clients throughout project lifecycles, maintaining strong relationships built on trust and reliability.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Tested software remotely and onsite for server sets to maintain operational readiness.
  • Configured and tested Windows Server operating systems with roles features.
  • Implemented internet and intranet applications on multiple platforms.

Network Assistant

BASF Malaysia Sdn Bhd
06.2002 - 09.2002
  • Responsible for troubleshooting and supporting for Migration of Windows 2000 Professional
  • Collaborated with IT team members to resolve complex technical issues, ensuring minimal downtime for users.
  • Assisted in the design and implementation of new network infrastructure projects, resulting in increased efficiency and productivity.

System Operation

Bristol-Myers Squibb (M) Sdn. Bhd.
04.1997 - 09.2001
  • 1. Effectively assemble, troubleshoot, and install hardware and software for the office computers, PDAs, and notebooks within the targeted period, this is also included in setting up a new PC and upgrade for the existing PC.
  • 2. Successfully trained the users in Microsoft Application (MS Office Professional) and Netscape (electronic mail and calendar). Receive appreciation from the Information Management result of individuals succeeding in the program.
  • 3. Involved in Y2K project in setting up a testing environment, backup, verifying reports, test programs, and checking errors. Receive awarded medal by the regional MD.
  • Facilitated smooth package flow with efficient conveyor belt system operation and monitoring.
  • Enabled timely and accurate communication between pharmacy staff and IT support teams, serving as a liaison to bridge gaps in understanding and ensure smooth system operation.

Education

Six Sigma Yellow Belt -

Singtel
Singapore
01.2015

Skills

  • - Leadership charisma
  • - Dynamic team player
  • - Sense of responsibility
  • - Highly inquisitive
  • - Creative and resourceful
  • - Excellent skills in communication and collaboration
  • - Excellent cross-cultural communication skills
  • - International living experience
  • Information security
  • IT compliance
  • IT asset management
  • IT budgeting
  • Virtualization technologies
  • Enterprise architecture
  • Disaster recovery
  • Security planning
  • Infrastructure planning
  • IT governance
  • Network administration
  • Cybersecurity expertise
  • IT risk management
  • Infrastructure development
  • IT infrastructure
  • IT service management
  • Business development support
  • Change management
  • Operating system management
  • Risk mitigation planning
  • Documentation management
  • Cybersecurity best practices
  • Quality assurance
  • Virtualization
  • Technical support oversight
  • Technical support scheduling
  • Technical leadership
  • BYOD program administration
  • Local access network planning
  • IT infrastructure proficiency
  • End point configurations
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Decision-making
  • Self motivation
  • Hardware troubleshooting
  • Continuous improvement

Languages

English: Read - Good, Spoken - Good, Written - Good
Bahasa Malaysia: Read - Good, Spoken - Good, Written - Good
Tamil: Read - Nil, Spoken - Good, Written - Nil

References

  • Surendran, General Manager, +60136839119, RNS
  • Lourdes, Operation Manager, +60172712648, Perma Shipping Line

Timeline

Information Technology Manager (currently outsourced to GIGA)

iCompuCare Global Services Sdn Bhd
01.2023 - 07.2025

ICT Senior Executive (Project based)

Sunway Medical Centre
11.2021 - 12.2022

IT Senior Engineer

Singapore Telecommunication (SingTel)
06.2013 - 10.2021

Insurance Agent

AIA Berhad
09.2012 - 05.2013

Assistant IT Manager-Infrastructure & Security

PM Securities Sdn. Bhd
01.2011 - 08.2012

Corporate MIS Assistant Manager

Perma Shipping Line (M) Sdn Bhd Perma Container Line (UK) Ltd.
04.2008 - 10.2010

Quality Executive

G3 Worldwide Mail (M) Sdn Bhd.
09.2006 - 04.2008

ISO 9001:2000 Document Controller cum Internal Auditor

Kumpulan SF Powertech Sdn. Bhd.
06.2004 - 08.2006

System Integrator (Contract)

Asiankom Communication (M) Sdn Bhd
10.2002 - 05.2004

Network Assistant

BASF Malaysia Sdn Bhd
06.2002 - 09.2002

System Operation

Bristol-Myers Squibb (M) Sdn. Bhd.
04.1997 - 09.2001

Six Sigma Yellow Belt -

Singtel

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Jeyaseelan A/L M. Krishnan