Jevin Khoo
Sungai Petani
Summary
High-energy administrative professional with diverse toolbox of clerical skills. Mastery in word processing, spreadsheet creation and database management. Customer-focused professional supports team goals and office functions with concise prioritization and diligent workflow coordination.
Overview
8
8
years of professional experience
Work History
Office Administrator
CC Frozen Food Enterprise
Sungai Petani, Kedah
05.2022 - Current
- Oversaw payroll, financial recordkeeping, accounts receivable and accounts payable.
- Maintained customer confidence and protected operations by keeping information confidential.
- Fielded and responded to faxes and emails while upholding confidentiality standards.
- Handled customer billing cycle, invoicing and past-due notices to improve cash flow.
- Answered questions and provided customers with pricing information.
- Prepared service requests to initiate action and assist customers.
- Drafted documents, correspondence and reports using MS Office Suite tools.
- Maintained and updated company databases and purged inactive account information.
- Inventoried office supplies and ordered supplies from vendors.
Sales Management Trainee
Tokyo Bust Express Pte Ltd
Singapore
07.2018 - 02.2022
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled client appointments for sales teams.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Received payment information from customers and implemented it carefully into system to alleviate errors.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Aided colleagues, managers and customers through regular communication and assistance.
- Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
General Clerk
TC Heong Enterprise
Malaysia
01.2018 - 05.2018
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
- Interacted with customers by phone, email or in-person to provide information.
- Reviewed order data to verify transactions and shipping dates.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported staff on special assignments and ad hoc projects.
Education
SPM/O'Level - Science Education
SMK CONVENT FATHER BARRE
Sungai Petani12-2017
Skills
- Effective Time Management
- Leadership and Teamwork
- Critical thinking and problem solving
- Interpersonal skills
- Fast Learner
- Computer skills
- Multitasking Abilities
Languages
English
Upper Intermediate
B2
Chinese
Proficient
C2
Malay
Upper Intermediate
B2
Timeline
Office Administrator
CC Frozen Food Enterprise
05.2022 - Current
Sales Management Trainee
Tokyo Bust Express Pte Ltd
07.2018 - 02.2022
General Clerk
TC Heong Enterprise
01.2018 - 05.2018
SPM/O'Level - Science Education
SMK CONVENT FATHER BARRE